Summary
Overview
Work History
Education
Skills
Timeline
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Ratera Funzie

Memphis,United States

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Material Handler

Amazon
10.2019 - 01.2025

Remote Customer Service Representative

MAJOREL
08.2023 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Remote/On-Site Document Processor

Golden Bolt
02.2021 - 08.2023
  • Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
  • Worked with internal staff to process documents and sent for closing.
  • Maintained document control system and updated work instructions, procedures and associated databases.
  • Performed document reproduction, printing documents from electronic sources such as email attachments, PDF files and cloud storage.
  • Assisted with document troubleshooting and recovery of corrupt documents and files.
  • Assisted in continuous improvement activities while developing and maintaining resulting documents.

Remote Customer Service Agent

Five Star Call Center
07.2020 - 02.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.

Remote/On-Site Coordinator

Amazon
03.2019 - 07.2020
  • Coordinated site investigations, documented issues and escalated to executive teams.
  • Scheduled staff and volunteers to cover all necessary duties during planned events.
  • Supervised crew of over 25+ employees.
  • Identified community resources and networked with local officials to coordinate.
  • Recruited volunteers to assist with fundraising and community outreach.
  • Tracked orders and notified customers of status or potential delays.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
  • Generated documentation and information required for customer shipments.

Education

High School Diploma -

Trezevant High School
Memphhis, TN
05.2018

Skills

  • Maintenance Requirements
  • Filing Procedures
  • Reading Comprehension
  • Fund Accounting Software
  • Upbeat and Positive Personality
  • Issue and Complaint Resolution
  • MS Office Proficiency
  • Efficient and Detail-Oriented
  • POS Systems and Ordering Platforms
  • Responding to Difficult Customers
  • Customer Data Confidentiality
  • Building Customer Trust and Loyalty
  • Call Documentation

Timeline

Remote Customer Service Representative

MAJOREL
08.2023 - 04.2024

Remote/On-Site Document Processor

Golden Bolt
02.2021 - 08.2023

Remote Customer Service Agent

Five Star Call Center
07.2020 - 02.2021

Material Handler

Amazon
10.2019 - 01.2025

Remote/On-Site Coordinator

Amazon
03.2019 - 07.2020

High School Diploma -

Trezevant High School

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