Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rikki Suon

Gurnee,IL

Summary

Seasoned Culinary Manager with 15 years of restaurant experience. Multitasks and inspires a kitchen to produce top-of-the-line work. Successful at saving kitchens money while introducing innovative menus and systems of organization. Experienced Restaurant Manager successful at overseeing high-volume, $5 million dollar restaurant. Versed in planning daily operations. Skilled at successfully overseeing staffing and inventory management.

Overview

16
16
years of professional experience

Work History

Senior Manager

Outback Steakhouse
Schaumburg, IL
01.2008 - Current
  • Monitored kitchen staff to ensure compliance with company expectations of taste, speed and presentation.
  • Managed foodservice side of restaurant including scheduling, cooking, tasting, ordering ingredients, inventorying and preparing menus.
  • Streamlined kitchen functions through supply reorganization and communication with front-of-house manager.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved problems or concerns to satisfaction of involved parties.
  • Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
  • Mentored front of house personnel on company policies customer service techniques and professional communication.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
  • Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

High School Diploma -

Warren Township High School
Gurnee, IL
05.2008

Skills

  • Documentation and Recordkeeping
  • Training and Onboarding
  • Investigating Complaints
  • Fire Safety Regulations
  • Scheduling Staff
  • Inventory Management
  • Delegating Assignments and Tasks
  • Staffing and Sales Reporting
  • Problem-Solving
  • Money Handling
  • Service Delivery Management
  • Back of House Management
  • Supply Ordering and Management
  • Problem Solving
  • Health Code Compliance
  • Profit Optimization
  • Monitoring Food Preparation
  • Building Maintenance
  • Quality Assurance
  • Labor and Overhead Cost Estimation
  • Portion Control
  • Performance Improvement
  • Relationship Building
  • Employee Performance Evaluations
  • Front of House Management
  • Recruitment and Hiring
  • Equipment Maintenance and Repairs
  • Sanitation Expertise
  • ServSafe Manager
  • Leadership Trained
  • Time Management
  • Work Planning and Prioritizing
  • Collaboration and Teamwork
  • Reliable and Responsible
  • Conflict Resolution
  • Calm and Pleasant Demeanor
  • Inventory Management Software
  • Critical Thinking
  • Team Leadership
  • POS Terminal Operation
  • Written and Verbal Communication
  • Coaching and Mentoring
  • Liquor Law Compliance
  • Calendar and Scheduling Software
  • Microsoft Office

Timeline

Senior Manager

Outback Steakhouse
01.2008 - Current

High School Diploma -

Warren Township High School

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Rikki Suon