Hi, I’m
Ratheesh Kizhakkampat
Bayonne,NJ
Summary
Driven Technical Architect with 8 years of success in conceptualizing technical solutions and system development environments. Focused on working closely with clients to determine technical project objectives, specifications and solutions. Detail-oriented in coding and testing the functionality of deliverables.
Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff.
Accomplished Technical Architect/Systems Engineer offering 18 years' experience in comprehensive design and development of infrastructure and architecture for software projects. Attentive collaborator and communicator from project conception to completion. Creative in devising solutions to improve business operations and meet clients' technical needs. Seasoned team leader possessing the technical and interpersonal skills to provide exceptional project deliverables.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
years of professional experience
1
Certification
Work History
Tata Consultancy Services
Technical Architect
03.2015 - Current
Job overview
- Provided current best practices and third-party solution alternatives when necessary for functional design documentation.
- Provided technical leadership to team members during system design.
- Managed and monitored installed systems for highest level of availability.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Engineered architecture and infrastructure for 3000 + users.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Reviewed clients' overall app and infrastructure estate, business priorities and success criteria to design transformation plans.
- Participated in system development life cycle from requirements analysis through system implementation.
- Designed and implemented system security and data assurance.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Performed quality code review and removed technical debt and security vulnerabilities.
- Applied hardware engineering and software design theories to develop appropriate interfaces.
- Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
- Defined enterprise processes and best practices and tailored enterprise processes for applications.
- Improved business productivity for clients by 100% by re-engineering and designing infrastructures.
- Created strong relationships with key decision makers as trusted consultant of [Type] product line.
- Conducted research to evaluate systems design and process efficiency.
- Presented roadmap and technology infrastructure to customers, demonstrating deep familiarity with APIs, platform infrastructure, security and integration capabilities.
- Worked with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution.
- Worked closely with product teams to define and prioritize partner feature requests
- Executed application database upgrades, backups and restore duties.
- Communicated with partners and clients to update product and implementation status at technical or functional level.
- Worked with clients post-implementation on user testing, debugging, support and maintenance.
Tata Consultancy Service Limited
Project Lead
05.2011 - 02.2015
Job overview
- Partnered with project team members to identify and quickly address problems.
- Analyzed project performance data to identify areas of improvement.
- Maintained open communication by presenting regular updates on project status to customers.
- Developed and implemented project plans and budgets to ensure successful execution.
- Met with manager weekly to provide detailed project report and milestone updates.
- Produced quality standards, checklists, report templates, and processes.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Reported regularly to managers on project budget, progress and technical problems.
- Set up and managed team meetings.
- Facilitated workshops to collect project requirements and user feedback.
- Led team of engineers in providing design and engineering solutions to various clients and market sectors.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed and trained junior team members by leveraging industry experience to achieve optimal project strategy.
- Monitored project progress, identified risks and took corrective action as needed.
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
Tata Consultancy Service Limited
Team Leader
11.2010 - 04.2011
Job overview
- Reviewed, implemented and updated company records related to team activities for future reference.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Devised and implemented processes and procedures to streamline operations.
- Educated staff on organizational mission and goals to help employees achieve success.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Developed effective improvement plans in alignment with goals and specifications.
- Maintained database systems to track and analyze operational data.
- Observed packing operations to verify conformance to specifications.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
Tata Consultancy Service
Technical Lead
09.2009 - 10.2010
Job overview
- Built product feature lists with stakeholders.
- Organized system operating procedures to strengthen controls.
- Improved systems with addition of new features and infrastructure.
- Evaluated and adopted new technologies to address changing industry needs.
- Automated monitoring and security measures to reduce required employee attention.
- Provided educational expertise and mentoring to junior team members.
- Designed support structure needed to confirm scalable application rollouts.
- Supervised architecture, design and implementation of company-wide platforms and applications.
- Investigated system issues and implemented resolutions to reduce downtime.
- Identified value opportunities to exploit product for maximum business effectiveness.
- Researched and adopted new technologies to add value to existing offerings.
- Defined parameters for API and data acquisitions.
Tata Consultancy Services Limited
Module Lead
08.2008 - 08.2009
Job overview
- Performed general equipment maintenance and repair to minimize downtime.
- Oversaw quality assurance testing on new installations.
- Reviewed production schedules and streamlined processes.
- Drafted analyses of new and emerging Oracle technologies, recommending improvements where appropriate.
- Designed technical upgrade paths, incorporating requested functionality and performance enhancements.
- Researched and acquired new hardware to maximize system functionality and meet required performance metrics.
- Testing of the functionality and performance of the system and backup recovery.
- Software development and support of accounts and claim processing modules.
- Interactions with customer on the insurance claims and claims settlements issues with application and providing L1/L2/L3 support.
Tata Consultancy Service Limited
Production Support Executive
12.2004 - 08.2008
Job overview
- Scrutinized production output and identified areas for improvement.
- Updated logs and submitted timely reports detailing activities in line with regulatory standards.
- Utilized data analysis tools to identify and resolve production issues.
- Evaluated employee performance and provided feedback and training as needed.
- Coordinated with other departments to align production with customer requirements.
- Improve and maintain a software development, test and live infrastructure and services.
- Identify and drive improvements in infrastructure and system reliability, performance, monitoring, and overall stability of the platform.
- Build tools and automation that eliminate repetitive tasks and prevent incident occurrence.
- Participate in 24x7 operational support and on-call rotation shifts.
Education
V L B Janaki Ammal College of Arts And ScienceCoimbatore,Tamilnadu, India
Master of Science from Computer Science
06.2004
V L B Janaki Ammal College of Arts And ScienceCoimbatore, Tamilnadu, India
Bachelor of Science from Computer Science
06.2002
Skills
- Programming Language Master
- Client Engagement
- Performance and Scalability Design
- Reading Comprehension
- Migration Strategies
- Business Rules Implementation
- Technical Specifications
- Bug Fixes
- Configure Servers
- Technical Support and Assistance
- Requirements Specifications
- Production Leadership
- Requirements Analysis
- Technical Architecture Design
- Business and Technical Analysis
- Cloud Computing
- Client Communication
- Critical Thinking
- Windows Servers
- Enterprise Server Design
- Technology Best Practices
- Production Work
- Application Administration
- Establishing Security
- Storage Network Design
- Technical Integration
- Systems Implementations
- Infrastructure Architecture
- Recovery Specifications
- Collaboration Framework
- Detect Operational Problems
- Technical Improvement Knowledge
- Systems Engineering
Accomplishments
- Supervised team of 4 staff members.
- Resolved product issue through consumer testing.
- Managed up to 2 projects at a time.
- Increased business efficiency by implementing and migrating the hardware to latest platform.
- Documented and resolved On Premise hardware migration from one data center to the other which led to 100% positive result with no data loss.
Certification
- Microsoft Azure Administrator
- ITIL Foundation Certification
- Database Administration
Additional Information
Supporting the SAP Infrastructures which includes Oracle ZS7 High end Storage and Clusters, Oracle Solaris SPARC Servers and HA clusters, Windows Servers, Systems Security and Vulnerability Implementations, Database Administrations, Implementation of Data guard services, Disaster Recovery testing, System Collaboration implementations with Treasury, Banks, Airports, Bloomberg and other third party systems, Migration of On Prem SAP applications to Cloud Platform, Hardware Upgrades, Software Upgrades, Firmware upgrade and Patching of hardware equipments, 24x7 systems monitoring and support, Implementations of Systems Security and Customer Policies.
Timeline
Technical Architect
Tata Consultancy Services
03.2015 - Current
Project Lead
Tata Consultancy Service Limited
05.2011 - 02.2015
Team Leader
Tata Consultancy Service Limited
11.2010 - 04.2011
Technical Lead
Tata Consultancy Service
09.2009 - 10.2010
Module Lead
Tata Consultancy Services Limited
08.2008 - 08.2009
Production Support Executive
Tata Consultancy Service Limited
12.2004 - 08.2008
V L B Janaki Ammal College of Arts And Science
Master of Science from Computer Science
V L B Janaki Ammal College of Arts And Science
Bachelor of Science from Computer Science