Rathi Mahendranath

• Coordinated release planning activities to align with overarching organizational goals and timelines.
• Collaborated with Product Owners to refine user stories and acceptance criteria, driving successful implementation of features.
• Optimized resource allocation for maximum value delivery, balancing workload among team members effectively.
• Contributed to organizational growth by consistently delivering high-quality work as Scrum Lead, showcasing expertise and dedication to project success.

Most Significant Accomplishment [2023]

Primary Scrum Lead/ Project lead responsibilities

• Performed project coordination from Inception to deployment.
• Managed ALL RMT Group and Retail Intakes with a total portfolio amount exceeding $3M.
• Facilitated all Agile ceremonies on behalf of RMT team.
• Created and maintained new AZDO board, Migration Connect for EIP user services WMB to IIB migration
• Met financial plan requirements for 2023 – Assisted management to plan for 2024 and beyond
• Led team 5 scrum teams consists of 10 Tech leads, 2 BSA leads and 50 other resources, FTEs plus offshore
• Guided new TCS team with RMT process, KT sessions and helped them to stabilize during initial phase until they got up to speed
• Learnt about CP4i / Microservices migration during initial analysis and planning. Learnt about Product owner role and obtained SAFE AGILE product owner certification.
• Learnt how to use Target process effectively and incorporated capacity planning.
• Created Capacity planning sheet template that can be used across all Scrum teams to record Offshore / Onshore Holidays for both FTEs and FTCs, PTO days and workdays
• Operation Stability - 90% incident reduction - From 5000 incidents to 500. Fixed automatic creation of wanted incident tickets. Eighty percent within SLA - Achieved

· Win Together - Collaborated with partners namely GSSP, MetOnline, Salesforce, CDF etc. to accommodate their sprint cycles within the RMT timeline

• Own it – RMT Intake management – Adapted a new way of managing intakes by creating RMT features and linking (relate) to business features, create user stories for RMT features. This new way of capacity planning does not involve tedious time-consuming estimation anymore. This is huge time saving for RMT team leads

Key Projects deployed in 2023

• Group & Retail business updates
• EIP and Internal RMT project updates
• Projects led -> 100; Impacted services -> 100, Team size -> 50, Deployments -> 50 plus
• Key accomplishments - Exceeds expectations\Far exceeds expectations

Most Significant Accomplishment [2022]

· Managed ALL RMT Group and Retail Intakes with a total portfolio amount of more than $1.5M

· Maintained metrics for the RMT team using Clarity workload report and PS Guidance for PSTE

· Key POC for the Vendors, to get the estimate for the work and help them with the SOW creation

Key Projects deployed in 2022

· LNPD Versant

· HSSA Broker Management

· Krause Compliant

· Misdirected Mail

Most Significant Accomplishment [2021]

· Courageous Initiative – Led the LNPD Project for RMT as we embarked into ADM (Agile development methodology)

· LNPD: Products - Whole Life, PFML, Connected Benefits and Upwise

· Capabilities - Customer Setup, Sales and Proposals, Eligibility and Enrollment, Billing & Remittance, Portals & Mobile

· Created RMT Team AZURE Project and maintain access to all RMT team members and other visitors

· 50 plus user stories and features were created during the backlog grooming sessions for analysis and discovery across all capabilities; Demos for RMT changes and collaboration with External partner – NTT

Key Projects deployed in 2021

· LNPD, BOSS to case manager, WA 51 Lives, Eastman Chemicals, ACE 6.0, EDM RIS Reporting Case Optimization, Email Beneficiary

· Total projects led -> 20; Total Impacted services -> 50; Number of CR’s -> 6; Team size -> 20

Most Significant Accomplishment [2020]

· Responsibilities include project coordination, Intake management, Financials, Resource alignment, Clarity updates, and Risk management

· Courageous Initiative - As Part of HSSA Service Ready Project, RMT built a new API Service for SSO (single sign on) between MetLife and WEX

· Acted with urgency - Though RMT was engaged at a much later stage, we were able to meet the WEX SSO project timeline, allowing the organization to keep their commitment to their stakeholders

· Took up COVID related changes for Atlas and State of Indiana Legislative changes for December deployment to complete before 1/1/2021

· Improved the RMT Intake Share Point Site and used self-created RMT Intake management tool

· RMT Resource allocations – Increased the allocation from 40% to 100% from Mar to Sep, which helped team to reach highest possible productivity

Key Projects deployed in 2020

· HSSA Sales Ready, Implementation Ready and Service Ready

· PET Sales Ready, Implementation Ready and Pet Biz Flow

· ACE Release 5.1and, 5.2, PFML, TLS Uplift

Most Significant Accomplishment [2019]

• Rathi was able to reduce 90% of the backlog of the intakes within the group portfolio. Being the POC for business partners when they have any request for RMT in the Group Programs.
• The IIB/MQ upgrade/Removal of WSSR database could have been three different projects. These were combined to use common resources and timeline and hence resulted in cost savings for MET. Rathi facilitated the planning effort, bring many players together, and provided input from RMT.
• Rathi had taken over following responsibilities from other leads that has helped in unit cost improvement and continuous improvement initiatives. Below are some initiatives she has taken over.
• Clarity Work loading report – Provides resource allocation per year, and is generated weekly and shared with RMT team
• PS Guidance report – Provides time reported on projects and is generated bi-Weekly and shared with the RMT Team
• Capacity planning report – This is a new tool created by Rathi to give one full view of FTE and DE allocation vs availability. Pipeline projects tab to give a Snapshot of projects that are expected to get approved during the next two quarters.
• RMT Intake Share Point Site – Instrumental in improving the RMT Intake share point site by adding alert emails and few fields which will help us to manage the intake of projects efficiently.

• Company Overview: Client: MetLife Global IT Operations, Greenville
• Developed financial forecasts with feedback from project leaders, including mid and longer-range budget planning models, and develops less complex what-if analyses to support leadership decision-making
• Assisted the team in development of program budgets and reports domestically and globally
• Compared data from a variety of sources to assure accuracy
• Obtained deep knowledge of subject matter and financial material, data, and processes
• Gathered information, identifies analysis methodologies, prepares, develops and submits written and graphic results of the evaluation of data for a $50+ million complex program
• Prepared analysis that supported strategic planning; analyzes specific key trends and parameters to support planning efforts
• Prepared financial analysis for IT / business, including year-to-date spend, regional spending and risk management needs analysis
• Continuously monitored organizational financial situations with detail and accuracy
• Reconciled, entering and updating data for reports in portfolio management software programs
• Produced IT financial reports for business
• Communicated with senior leadership to include developing and conveying rational, defensible, fact-based perspectives and recommendations
• Led a small team of offshore resources, with no HR responsibilities
• Client: MetLife Global IT Operations, Greenville

• Supported application / solution development for insurance administration
• Served as lead project manager and quality assurance (QA) lead for Employer-Sponsored Products line
• As SME, coached internal and offshore members of Centralized Testing Team; managed relations with key vendor partners: Cognizant and Infosys.
• Spearheaded system testing and end-to-end creation of test plans, scenarios, cases and scripting / data, as well as defect management / fix validation processes; managed testing operations in Mercury Quality Center
• Worked with key business and IT stakeholders to develop project plan including identifying business needs, scope, requirements, objectives, project approach, project staffing, project roles and responsibilities and project budget
• Managed work effort for Onshore and Offshore resources and gathered status and reported weekly status to senior leadership
• Developed application and Modules using PowerBuilder 9.0 and 11.00
• Developed Sybase queries and stored procedures for application reporting; assisted in business report development via COGNOS Impromptu and Perl scripting.
• Supported major Federal Employees Group Life Insurance (FEGLI) releases, collaborating with developers on requirements, coding, testing, and deployment of application.
• Planned testing efforts and recorded results in Mercury Quality Center
• Produced release documentation and migration procedures; served in on-call application support role
• Managed risk documentation and audit processes, ensuring compliance with SOX
• Managed both Client Server and SAP project documents and templates via SharePoint and Calligo DMS web-based tools
• Conducted status meetings to gauge usage of site, and solicit information on what groups were doing and ensure that there was no redundancy
• Helped plan and prioritize requests with managers and business units
• Analyzed defect trends to identify recurring issues, proactively addressing underlying causes before they impacted end-users or production timelines.

• Played integral role in development life cycle for insurance administration systems, including requirements analysis, functional design, technical specification, programming / development, and testing
• Maintained existing applications and designed and delivered new applications using PowerBuilder.