Rathwan Mohamed
Dearborn,MI
Summary
Dynamic professional with a proven track record in automotive systems and exceptional customer service, honed at Autport Limited and Tmoblie. Expert in emissions testing and fostering team collaboration, I excel in high-stress environments, significantly enhancing customer satisfaction and driving sales productivity.
Overview
2025
2025
years of professional experience
Work History
Test Driver
Autport Limited
- Updated logs and tracking documents accurately and according to schedule requirements.
- Delivered goods and products to customer on time and in excellent condition.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
Sales Assistant
Tmoblie
12.2021 - Current
- Fielded customer questions to share information about products, availability, and pricing.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
Customer Service Sales Representative
Hertz Car Rental
02.2011 - 06.2024
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
Bachelor Of Business Administration And Management - Business
University of Michigan, Dearborn
Dearborn, MI12.2027
Associate In Management - Business Administration And Management
Henry Ford College
Dearborn, MI06.2018
Skills
- Stress tolerance
- Emissions testing
- Data collection and analysis
- Automotive systems
- Team collaboration
- Customer service
- Confidentiality
- Professionalism
- Communication skills
Languages
Arabic
Full Professional
Timeline
Sales Assistant
Tmoblie
12.2021 - Current
Customer Service Sales Representative
Hertz Car Rental
02.2011 - 06.2024
Test Driver
Autport Limited
Bachelor Of Business Administration And Management - Business
University of Michigan, Dearborn
Associate In Management - Business Administration And Management
Henry Ford College
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