Ratih Purwasih
Jakarta,Indonesia
Summary
Motivated [Job Title] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Enthusiastic Waitress with experience in service in high-end dining establishments. Knowledgeable about food and beverage pairings, inventory management and kitchen preparation. Excellent memorization skills with outgoing, personable attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Waitress
Staff Waitress
Jakarta, Indonesia
10.2018 - 01.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Stayed up-to-date on menu changes to help customers make food choices.
- Inspected dishes and utensils for cleanliness.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
- Prepared specialty desserts for customers for special occasions.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
Hostess
Staff Hostess
Jakarta, Indonesia
01.2018 - 07.2018
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Answered customer questions about hours, seating and menu information.
- Used cash registers and credit card machines to cash out customers.
- Documented reservations and communicated changes to guests.
call center
Staff Agency
Jakarta, Jakarta
02.2017 - 08.2017
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Approved and terminated customer contracts upon request.
Waitress
Dailly Worker
Jakarta, Indonesia
09.2014 - 09.2015
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Education
High School Diploma -
Bina Sarana Informatika
Jakarta09.2017
Skills
- Special Requests and Substitutions
- Menu Memorization and Presentation
- Cool Under Pressure
- Age Verification
- Transactions and Cash Handling
- Customer Service and Rapport
- High-Volume Dining
- Food and Beverage Service
- Team Player
- Specials Promotion and Upselling
- Dining Room Cleaning and Upkeep
- Order Accuracy and Delivery
- Warm and Friendly
- Preparing Guest Salads
- Dish Preparation
- Dessert Preparation
- Customized Menus
- Guest Accommodations
- Room Preparation
- Restocking Condiments
- PCI (Payment Card Industry)
- Table Clearing
- Table Setting Arrangements
- Dining Room Monitoring
- Phone Inquiries
- Taking Reservations
- Billing and Payment Processing
- Kitchen Staff Coordination
- Glassware Polishing
- Food Plating and Presentation
- Greeting and Escorting Guests
- Beverage Preparation
- Guest Satisfaction
- Station Preparation
- Shift Checklists
- Restaurant Operation
- Healthy Learning Environment
- Tableside Service
- Food Preparation and Safety
- Communications Strategies
Timeline
Waitress
Staff Waitress
10.2018 - 01.2020
Hostess
Staff Hostess
01.2018 - 07.2018
call center
Staff Agency
02.2017 - 08.2017
Waitress
Dailly Worker
09.2014 - 09.2015
High School Diploma -
Bina Sarana Informatika
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