RATIYA PEACOCK
Enterprise,AL
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Bonifay Nurse and Rehab
12.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported needs of 20+ residents under long-term care.
Nursing Assistant
Opp Health And Rehabilitation
01.2023 - 12.2023
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Documented care actions by completing records and logs in medical software system.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Frontend Checkout
Walmart
08.2022 - 01.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Developed relationships with regular shoppers by remembering preferences, providing personalized recommendations, resulting in increased loyalty among clientele.
- Assisted customers with bagging items, displaying excellent customer service skills.
- Maintained accuracy in cash handling, ensuring proper change was provided to customers.
- Handled returns and exchanges
- Adhered to company guidelines regarding payment processing, securing sensitive information from potential theft or fraud risks.
- Mentored new employees on checkout procedures and best practices for effective customer interactions.
Return Authorization Representative
LG Electronics
12.2020 - 08.2022
- Assists customers within the service network with alternate resolutions within the warranty period of their defective products
- Facilitate exchanges or refunds based on policy and procedures set out by RA guidelines
- Process resolutions with management approval while maintaining a list of pending cases
- Coordinate product resolutions with carriers, installers and warehouses
- Extensive use of internal database systems that document calls and progress of case.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Education
Bachelor of Science - Biology
Alabama A & M University
Normal, AL12.2019
Skills
- HIPAA Compliance
- Reliable team player
- Direct Patient Care
- Alzheimer's and Dementia Care
- End of life care
- Patient relationship building
- Supporting personal needs
- Maintaining privacy
- Companionship and emotional support
- Collecting vital signs
- Medical terminology knowledge
Certification
- CNA - Certified Nurse Assist
- BLS- Basic Life Support (CPR and AED)
Communityaffiliations
- Order of the Eastern Star, Lily of the Valley Chapter #754, Opp, Alabama, 36467
- Heroines of Jericho, Victoria L. Taylor Court #14a, Opp, Alabama, 36467
References
- Quartina P. Trafford, Social Security Administration, Supplemental Security Income Claims Specialist, quartinatrafford@gmail.com, 253-389-3893
- Dr. Sampson Hopkinson, Alabama A & M University, Academic Advisor, Sampson.hopkinson@aamu.edu, 256-372-4914
- Jennifer Edwards, Sam's Club, Customer Service Supervisor, 256-603-8969
Affiliations
- Order of the Eastern Star: Lily of the Valley Chapter #754
- Heroines of Jericho: Victoria L. Taylor Court #14a
Timeline
Certified Nursing Assistant
Bonifay Nurse and Rehab
12.2023 - Current
Nursing Assistant
Opp Health And Rehabilitation
01.2023 - 12.2023
Frontend Checkout
Walmart
08.2022 - 01.2023
Return Authorization Representative
LG Electronics
12.2020 - 08.2022
Bachelor of Science - Biology
Alabama A & M University
- CNA - Certified Nurse Assist
- BLS- Basic Life Support (CPR and AED)
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