RATNA DHAVALA MS MBA

Serving as the senior leader of Masshealth's ' Health Information Exchange (HIway -masshiway.net), I am responsible for all aspects of the program including Technical Development, Operations and Program management. Currently the program facilitates the exchange of more than 35 million messages between healthcare providers, Public Health Departments, and the federal government programs. I addition to the HIE, I am also responsible for several other MassHealth applications. As a senior leader, my responsibilities include the following

• Developed strategic plans for technology implementation, driving business growth and operational excellence.
• Managed budgets and resources effectively, ensuring cost-effective technology solutions were implemented.
• Delivered high-quality technology services by streamlining processes and adopting industry best practices.
• Implemented data-driven decision-making strategies, leveraging analytics to inform technology roadmap priorities.
• Championed IT security initiatives, safeguarding company data from potential threats through comprehensive risk assessments.
• Ensured seamless integration of new systems with legacy infrastructure while minimizing downtime during migrations.
• Aligned information technology strategy with overall business objectives, contributing to organizational goals.
• Evaluated emerging technologies for potential adoption into company's technological ecosystem, keeping ahead of industry innovations.
• Optimized IT infrastructure performance by conducting thorough capacity planning analyses guaranteeing scalability during peak demand periods.
• Maintained high-level knowledge of current and emerging technology development and applications.
• Managed company-level architecture, platform, and data configuration processes and implementation protocols.
• Collaborated with cross-functional intra-company teams to provide mutually beneficial outcomes.
• Designed enterprise-level technological blueprints and system architectures.
• Tested security technologies on regular basis and implemented network penetration assessment tools.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.

Responsible for Soarian Clinicals' implementation and maintenance at Fresenius Medical Care. Fresenius is a $17b company with 2800 dialysis clinics across the US. The challenge was to bring all the clinics into the fold of Siemen's Soarian Clinicals (now Cerner) environment. Responsibilities included building an instance to onboard 800 clinics to transmit the dialysis data, operating on 24x7 restrictions, and coordinating with multiple teams.

· Managed complex projects from inception to rollout. Facilitated 30+ members in the charter, kickoff, and handoff meetings. Facilitated daily development meetings once the planning phase was completed to ensure the development efforts went smoothly.

· Implemented the PMO's SDLC processes for several development projects. These projects could be anywhere from minor enhancements to large development efforts

· Establishment of IT architecture and processes to ensure appropriate evolution of architecture. Participated in numerous architecture reviews.

• Guided best practices and standards to all IT projects and provided technical guidance to project managers and other team members. Provided technical leadership for multiple projects and facilitated suppliers, developers, and interdepartmental relationships to ensure that specifications and timelines are met
• Managed scalability of systems where the goal was to accommodate the data from 800+ clinics on an instance while currently only 100 clinics are operational.
• Had to coordinate and facilitate all aspects of Web application development. This included teams ranging from, infrastructure, networking, Middleware, DB, reporting, workflow and development, and QA.
• Other projects included integration of Oracle Identity Manager as the data store for the entire organization, Java development for portal solutions, and UI development for reporting

• Report to the CIO to determine and implement a long-term web technology strategy for the organization
• Negotiated favorable contracts with vendors for reduced costs and improved service quality.
• Handle matrix management of resources for both external and internal website teams along with Dashboards and Portal teams.
• Assume responsibility for overseeing vendors, evaluating products, and providing recommendations to the CIO.
• Outline, as well as maintain project and resource plans and develop road maps for the fiscal year
• Built dashboards for the hospital using technologies such as Websphere IBM Portal Server, JQuery, and AJAX to provide real-time data display on all the hospital monitors for Patient wait times and Pharmacy wait times.
• Liaised between marketing and IT departments; assumed full responsibility for translating the Brand image of the organization into external websites and marketing campaigns.
• Worked hand in hand with the marketing team to assess the information acquired from analytics software called WebTrends by reporting and analyzing the website click volume collected.
• Oversaw the development of a Web-based Portal for registration/scheduling / online bill pay and wayfinding along with the implementation of kiosks at strategic locations throughout the organization.
• Developed intranet portal (25,000 hits/day) and chose an external vendor for building the Extranet.
• Utilized Websphere Portal Server, Websphere Application Server, JQuery, Javascript, and other Java stack

• Responsible for managing the Intercontinental Hotel Group, P&G and GE account's business development
• Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
• Secured key partnerships that contributed to the company's overall growth strategy and market reach.
• Created design specifications for the Holiday Inn's website redevelopment project.
• Played an integral role in the development of Joint Application Development model to boost operational efficiency
• Expertly utilized Struts/Spring/JSF/J2EE/Oracle application on a RAD 7.0/Websphere 6.0 environment to design applications for P&G (Bounce.com and Downy.com) and GE (General Electric franchise finance internal website).
• Partnered with IHG and HCL (India) teams during development efforts for the IHG projects.
• Heavily engaged in database tuning, query optimization for Oracle and MYSQL, as well as end-to-end development, including UI, middle layers, and DB design through Eclipse/RAD 7.0.
• Performed research activities relating to all aspects of redesigning HolidayInn.com, HolidayInnResorts.com , and HolidayInnExpress.com for a higher ROI.

• Worked on a project called 'OnTARGET' which consolidated Financial, Marketing, and Entitlement data into a web-based application
• Enhanced team productivity by implementing agile project management methodologies and streamlining workflows.
• Led cross-functional teams for successful product launches, ensuring timely delivery and high-quality results.
• Developed technical strategies to align with business objectives, driving growth and innovation within the organization.
• Mentored junior staff members, fostering a supportive environment and promoting professional development.
• Implemented robust quality assurance protocols, mitigating risks and ensuring consistent adherence to industry standards.
• Successfully managed multiple high-stakes projects concurrently while adhering to strict timelines and budget constraints.
• Managed onshore and offshore cross-functional teams that were based worldwide.
• Technical contributions include module ownership, architectural direction, and core development using JAVA / J2EE, Web2.0, and Struts framework.
• Deployed Web Services to use OnTarget data by other IBM software group teams.
• Delivered I18n and customized solutions for different regions such as AG, EMEA, and Asia- Pacific (AP). Financial, Marketing, and Entitlement data into a web-based application

• Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
• Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost effectiveness.
• Integrated cutting-edge technology solutions into existing systems to streamline workflows and improve overall operational efficiency across various departments within the organization.
• Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
• Led cross-functional teams to successfully complete IT projects.
• Managed various IT projects to meet deadlines and customer requirements.
• Reduced project costs with diligent budget management and resource allocation strategies, enabling the completion of projects under budget.
• Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
• Identified risks early in the project lifecycle, developing mitigation plans to prevent schedule delays or cost overruns.
• Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.

Worked closely in developing the company's flagship product called “Lendware”, a Loan Origination System. This enterprise application was built using the XML/XSL and FORTE 4GL technologies in a distributed architecture and was licensed to Bank of America and Washington Mutual. Bank of America acquired Framework in February 2002.

• Managed the design, development, and deployment of Backoffice, Workflow, and Money Manager modules into the product.
• Worked closely with the product manager and clients to ensure 100% implementation of features into the core product.
• Participated in developmental sales pitches with top banks, such as Bank of America, Washington Mutual, Wells Fargo, Country Wide, and Financial Software Solutions.
• Served as an engineering volunteer instrumental in acquiring the organization's CMM Certification

• Developed an auditing system for retail service stations to be used by field auditors
• Member of a development team which build an Automated Carrier Billing