RATNA PATHAK
Bedford,TX
Summary
Driven by a results-focused approach, I leveraged logistics analysis and process optimization at Ingram Micro to enhance customer satisfaction and streamline operations. My experience as a Preschool Teacher at Daisy Hill Academy honed my communication skills, fostering strong relationships with parents and promoting a safe, engaging learning environment for children.
Overview
16
16
years of professional experience
Work History
Logistics Associate
Ingram Micro
07.2020 - 03.2024
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Analyzed logistics data to identify areas for improvement, recommending data-driven solutions for increased efficiency.
- Reduced order processing time with streamlined packing and shipping processes.
- Managed supply chain operations, optimizing transportation routes and carrier selection for cost savings.
- Reconciliation of Hazmat and Quality Assurance
Preschool Teacher
Daisy Hill Academy
10.2007 - 12.2019
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
Customer Service Cashier
Walmart
07.2017 - 05.2019
- Maintained a clean and organized workspace at Jewellery section, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Bachelor of Arts - Sociology
Tribhuvan University
Kathmandu, NP11.2000
Skills
- Warehouse Operations
- Stock replenishment
- Hazardous Materials Handling
- Logistics Analysis
- Documentation Management
- Process Optimization
Timeline
Logistics Associate
Ingram Micro
07.2020 - 03.2024
Customer Service Cashier
Walmart
07.2017 - 05.2019
Preschool Teacher
Daisy Hill Academy
10.2007 - 12.2019
Bachelor of Arts - Sociology
Tribhuvan University
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