Ratu Caucau
Santa Rosa,USA
Summary
Armed Security Specialist with over a decade of expertise in High-End Retail and Banking Environments, demonstrating exceptional skills in loss prevention and customer service. Committed to maintaining safety and security standards while fostering a collaborative team atmosphere.
Experienced in providing emergency response, solving conflicts and completing background searches. Knowledgeable about legal and less-than-lethal weapons, defensive strategies and report writing.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Armed Security Officer
Defense Logistics
Fairfield, CA
10.2024 - Current
- Regularly patrol the store to deter theft and ensure a safe environment, and monitor surveillance equipment.
- Respond to emergencies such as fire, medical emergencies, or bomb threats.
- Identify and deter theft and fraud, and implement strategies to minimize inventory shrinkage.
- Prepare accurate and detailed reports of incidents, apprehensions, and recoveries.
- Work with law enforcement agencies as needed, including testifying in court.
- Secure and preserve evidence related to incidents, and cooperate with investigations.
- Ensure the safety of customers and associates, and address any safety concerns or hazardous conditions.
Residential Security Team (RST) Agent
Scorpii International
Palo Alto, CA
07.2024 - 04.2025
- Patrolled residential areas to ensure the safety and security of residents and property.
- Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies.
- Performed regular inspections of access points, ensuring all doors, windows, and gates were secure.
- Maintained detailed logs of daily activities, incidents, and observations for documentation purposes.
- Provided assistance during emergency situations such as fires, medical emergencies, or severe weather conditions.
- Maintained a high level of situational awareness while on duty by regularly scanning surroundings for potential threats.
- Responded promptly to medical emergencies by providing first aid assistance until professional help arrived.
- Maintained a calm demeanor during high-stress situations while effectively managing multiple tasks simultaneously.
Armed Bank Protection Officer
Core1 Security Services
El Cerrito, CA
12.2022 - 07.2024
- Ensure bank safety, manage crises, maintain secure environments, achieving measurable results.
- Collaborate with law enforcement to prevent incidents and enhance security protocols effectively.
Off Duty Officer/High End Retail
One Time Security Inc
Oakland, CA
10.2023 - 01.2024
- Ensured safety in high-end retail, reducing incidents by 12% through proactive measures.
- Collaborated with store management to enhance security protocols, improving customer trust.
- Utilized surveillance technology to monitor premises, ensuring swift response to potential threats.
- Worked closely with retail staff to develop comprehensive security strategies, fostering a safe environment and improving customer confidence.
Off Duty Officer/Robbery Suppression Officer
Kingdom Group Protective Services
San Francisco Bay Area, CA
12.2020 - 08.2023
- Secured retail environments, reducing incidents in Walgreens and Home Depot locations.
- Collaborated with local law enforcement to enhance store safety protocols.
- Utilized surveillance techniques to deter theft and violence effectively.
- Analyzed security data to identify trends and implement preventive measures.
- Executed comprehensive security assessments, resulting in improved store safety and reduced incidents of theft.
Executive Protection Agent
Allied Consultants Inc
San Francisco, CA
04.2022 - 04.2023
- Ensure client safety through strategic planning and threat assessment, resulting in zero incidents.
- Coordinate with security teams to enhance protection protocols, improving response time by 12%.
- Conduct risk analysis and implement safety measures, achieving a secure environment consistently.
- Develop and maintain client relationships, ensuring trust and satisfaction in security services.
- Provided security escort services to ensure the safety and protection of individuals within a designated area.
- Maintained constant vigilance and awareness of surroundings to identify potential security threats or risks.
- Escorted high-profile individuals or VIPs during events, ensuring their safety and privacy at all times.
- Maintained accurate records of daily activities, incidents, and observations in detailed reports.
Off Duty Officer/High End Retail
Private Sector Security
San Francisco, CA
01.2021 - 12.2021
- Ensure safety at high-end retail locations in San Francisco.
- Protect assets at Neiman Marcus, Bloomingdale's, Saks Fifth Avenue, and Louis Vuitton.
- Coordinate with store management to address security concerns effectively.
- Utilize surveillance techniques to prevent theft and ensure customer safety.
- Enhance security protocols, achieving measurable reductions in incidents.
- Coordinate with retail staff and management to maintain a secure environment, fostering a team-focused approach to security in prestigious stores.
Armed Security Officer
Golden State Protective Services, LLC
Santa Rosa, CA
01.2018 - 12.2021
- Secured facilities, ensuring compliance and safety protocols.
- Assisted guests and addressed their needs effectively.
- Conducted thorough patrols and reported suspicious activities.
- Prepared detailed reports following company standards.
- Enforced rules and regulations, enhancing site security.
- Managed complex security operations, enhancing safety protocols, fostering a secure environment for all personnel and assets.
Residential Security Team (RST) Agent
Confidential
San Francisco Bay Area, CA
01.2017 - 12.2017
- Monitored sites for safety issues and security breaches, ensuring compliance with protocols.
- Effectively managed emergency responses, maintaining detailed incident logs and reports.
- Utilized strong observational skills to identify potential hazards and prevent security violations.
- Enhanced site security by swiftly addressing incidents, ensuring safety through proactive measures and precise reporting.
- Conducted detailed risk assessments and implemented strategic safety protocols, reducing potential threats and improving site security.
- Implemented effective security measures that minimized incidents, contributing to a safer environment and reliable incident management.
- Patrolled residential areas to ensure the safety and security of residents and property.
- Monitored surveillance cameras and alarm systems, promptly responding to any suspicious activity or emergencies.
- Performed regular inspections of access points, ensuring all doors, windows, and gates were secure.
- Maintained detailed logs of daily activities, incidents, and observations for documentation purposes.
- Responded to resident inquiries and concerns in a professional and courteous manner.
- Maintained a high level of situational awareness while on duty by regularly scanning surroundings for potential threats.
- Collaborated with local law enforcement agencies when necessary to address security issues or incidents.
Armed Bank Protection Officer- Mobile Patrol Supervisor
G4S US SECURE SOLUTIONS (USA) INC
Santa Rosa, CA
01.2016 - 12.2016
- Managed recruitment and training for security officers, enhancing team efficiency.
- Coordinated fleet vehicles, improving operational logistics.
- Resolved complex issues with informed judgment, ensuring policy compliance.
- Facilitated effective communication and teamwork, coordinating logistics to support seamless security operations and client satisfaction.
Armed Bank Protection Officer
G4S Secure Solution USA
Santa Rosa, CA
01.2015 - 12.2015
- Conducted foot and vehicle patrols ensuring bank safety and compliance.
- Prevented unauthorized access, enhancing security measures.
- Reported security breaches, improving response times.
- Collaborated with law enforcement for incident resolution.
- Utilized surveillance tools to identify potential threats.
- Enhanced security protocols to ensure safety, leading to a noticeable decrease in unauthorized access incidents.
Education
POSTGRADUATE DEGREE BACHELOR - CLIMATE CHANGE
University of the South Pacific
Suva05.2018
CERTIFICATE - Securuty & Crowd Controller
Southeast Point Security Academy
Sydney, NSW, Australia05.1995
GED - GRADUATE DIPLOMA
Glenmore State High School
Rockhampton, Queensland, AustraliaBachelor of Arts - Journalism and Marine Affairs
University of The South Pacific
SuvaCERTIFICATION - PEACE OFFICER STANDARD TRAINING
Santa Rosa Junior College Police Academy
Santa Rosa, CASkills
- Law enforcement
- Situational Awareness
- VIP/CLOSE Protection
- Supervising
- Military Experience
- Martial arts
- Leadership
- CCTV
- Interpersonal Skills
- Communication
- Surveillance
- Team player
- Asset Protection
- Report Writing
- First aid
- Driving
- Threat Assessment
- Security
- Management
- Customer Service
- CPR
- Incident Response
- Loss Prevention
- Typing
- Conflict management
- Surveillance monitoring
Certification
- Peace Officer Standard Training (POST), Santa Rosa Junior College Police Academy, Santa Rosa, CA, MM/DD/YY
- POST Certificate PC832, MM/DD/YY
- International Executive/Close Protection/PSD / HECPO, Praetorian Bodyguard Academy, TX, MM/DD/YY
- Armed Security Officer, MM/DD/YY
- Bachelor of Arts Degree - Graduate, MM/DD/YY
- Valid Guardcard License, MM/DD/YY
- Valid Firearm License, MM/DD/YY
- Valid Driving License, MM/DD/YY
- Valid Twic Card, MM/DD/YY
Additional Information
BSIS Power to arrest & weapons of mass destruction, BSIS elective courses, First aid, CPR, & AED training, Leadership training, Firearm Training, Executive Protection Training, Evasive Driving courses, Employee wellness, Defensive tactics courses, Surveillance/Counter Surveillance techniques, Non-lethal tactics courses
Timeline
Armed Security Officer
Defense Logistics
10.2024 - Current
Residential Security Team (RST) Agent
Scorpii International
07.2024 - 04.2025
Off Duty Officer/High End Retail
One Time Security Inc
10.2023 - 01.2024
Armed Bank Protection Officer
Core1 Security Services
12.2022 - 07.2024
Executive Protection Agent
Allied Consultants Inc
04.2022 - 04.2023
Off Duty Officer/High End Retail
Private Sector Security
01.2021 - 12.2021
Off Duty Officer/Robbery Suppression Officer
Kingdom Group Protective Services
12.2020 - 08.2023
Armed Security Officer
Golden State Protective Services, LLC
01.2018 - 12.2021
Residential Security Team (RST) Agent
Confidential
01.2017 - 12.2017
Armed Bank Protection Officer- Mobile Patrol Supervisor
G4S US SECURE SOLUTIONS (USA) INC
01.2016 - 12.2016
Armed Bank Protection Officer
G4S Secure Solution USA
01.2015 - 12.2015
POSTGRADUATE DEGREE BACHELOR - CLIMATE CHANGE
University of the South Pacific
CERTIFICATE - Securuty & Crowd Controller
Southeast Point Security Academy
GED - GRADUATE DIPLOMA
Glenmore State High School
Bachelor of Arts - Journalism and Marine Affairs
University of The South Pacific
CERTIFICATION - PEACE OFFICER STANDARD TRAINING
Santa Rosa Junior College Police Academy