Ratyeemah Ward
colonia,New Jersey
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Manager
Housing Authority Of The City Of Elizabeth
Elizabeth, NJ
08.2023 - Current
- Counseled clients on available resources within the community that could help meet their needs.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Participated in professional development activities related to case management best practices.
- Maintained accurate case records and documentation according to agency guidelines.
- Compiled reports on cases and submitted them to supervisors as required.
- Provided referrals to appropriate health care providers or other community resources.
- Advised staff members on effective strategies for working with challenging client behaviors.
- Developed individualized care plans with input from clients and their families.
- Educated clients about mental health conditions, medications and self-care techniques.
- Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
- Provided crisis intervention support for clients in emergency situations.
- Monitored client progress through regular follow-up contacts.
- Maintained up-to-date case records with case activity status.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Developed relationships with customers through proactive outreach efforts.
- Participated in public outreach events regarding archaeology topics.
- Recruited new members through various outreach methods.
- Planned and organized outreach events for evangelism purposes.
- Developed health education materials for community outreach programs.
Administrative Assistant
Elizabeth development company
Elizabethport, NJ
01.2022 - 08.2023
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Scheduled appointments between clients and customers and internal staff members.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Greeted visitors and provided general information about the company.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Developed and maintained filing systems for confidential documents and records.
- Managed database systems containing customer contact information.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Assisted in the development of proposals that meet agency requirements and deadlines.
- Developed systems to track progress of all current grants awarded or pending approval.
- Collaborated with program staff to develop strategies for successful grants management.
- Developed and maintained relationships with funding organizations.
Case Manager
The Gateway YMCA
Elizabeth, NJ
01.2009 - 07.2020
- Monitored client progress through regular follow-up contacts.
- Collaborated with other service providers to ensure continuity of care for clients.
- Reviewed treatment plans against individual goals and healthcare standards.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Assisted individuals with eligibility for available benefits.
- Oversaw fundraising activities and preparation of public relations materials.
- Implemented and evaluated staff, volunteer or training programs.
- Researched and analyzed community needs to determine program directions and goals.
- Determined organizational policies regarding program eligibility, requirements and benefits.
- Provided hands-on and proactive leadership to community services staff.
Education
Associate of Arts - Psychology
Middlesex County College
Edison, NJ04-2025
High School Diploma -
Union County Vocational Technical School
Scotch Plains, NJ06-2006
Skills
- Records Management
- Community Outreach
- Referral Coordination
- Case Management
- Patient support
- Case Documentation
- Needs Assessment
- Group Therapy
- Family Education
Certification
- Sora
- NJ carry permit
- CPR
- Rutgers CSOC
Languages
Spanish
Elementary
References
References available upon request.
Timeline
Case Manager
Housing Authority Of The City Of Elizabeth
08.2023 - Current
Administrative Assistant
Elizabeth development company
01.2022 - 08.2023
Case Manager
The Gateway YMCA
01.2009 - 07.2020
Associate of Arts - Psychology
Middlesex County College
High School Diploma -
Union County Vocational Technical School
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