Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Rauchenia Moton

Shreveport,LA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Consumer Service Representative

Domino's Pizza
06.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.

Team Member

McAllister's Deli
10.2022 - 06.2023
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.

Store Sales Associate

Academy Sports And Outdoors
04.2021 - 02.2023
  • Maintained a clean and organized store environment to enhance customer experience.
  • Conducted daily store opening/closing procedures, ensuring proper security measures were followed for a safe store environment.
  • Provided support during peak shopping periods by monitoring fitting rooms, restocking shelves, or assisting at the register as needed.
  • Managed customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
  • Strengthened brand loyalty among customers by offering personalized shopping experiences based on their preferences.
  • Assisted customers in finding the perfect product for their needs, resulting in higher satisfaction rates.
  • Participated in regular inventory counts, helping maintain accurate stock levels and prevent loss of merchandise.

Deli Clerk

Super One
01.2022 - 02.2022
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Assistant Manager

Domino's Pizza
04.2012 - 03.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Team Member

McDonald's Restaurant
07.2014 - 08.2018
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.

Education

High School Diploma -

Green Oaks High School
2550 Thomas E Howard DR, Shreveport, LA 71107
05.2011

Skills

  • Patience and resilience
  • Call center experience
  • Customer Focus
  • Complaint Handling
  • CRM software expertise
  • Teamwork and Collaboration
  • Customer Service
  • Calm and Professional Under Pressure
  • Computer Skills

Timeline

Team Member

McAllister's Deli
10.2022 - 06.2023

Consumer Service Representative

Domino's Pizza
06.2022 - Current

Deli Clerk

Super One
01.2022 - 02.2022

Store Sales Associate

Academy Sports And Outdoors
04.2021 - 02.2023

Team Member

McDonald's Restaurant
07.2014 - 08.2018

Assistant Manager

Domino's Pizza
04.2012 - 03.2019

High School Diploma -

Green Oaks High School

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Rauchenia Moton