Raudel Castaneda-Romero
Clearlake,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Adventist Health Clear Lake
08.2021 - Current
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Taught patients about medications, procedures, and care plan instructions.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Performed medical records management, including filing, organizing and scanning documents.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Oriented and trained new staff on proper procedures and policies.
Patient Access Representative
Adventist Health Clear Lake
11.2020 - 08.2021
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Resolved customer complaints using established follow-up procedures.
- Trained new staff on filing, phone etiquette and other office duties.
Administrative Assistant
Shannon Wine Company
08.2018 - 11.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Education
Lower Lake High School
Lower Lake, CASkills
- Patient-focused care
- Medical office administration
- Intake control
- Vital sign monitoring
- Immunization administration
- EKG set up and monitoring
- Medical records confidentiality
- Certified in basic life support (BLS)
- Fluent in Spanish
- Check-in coordination
- Communicating with patient families
- Data entry documentation
- Training and coaching
- Patient identity verification
- Post-discharge care coordination
- Multitasking and organization
- Payment processing
- Appointment scheduling
- Medical terminology
- Insurance verification
Certification
Bls certification
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
Adventist Health Clear Lake
08.2021 - Current
Patient Access Representative
Adventist Health Clear Lake
11.2020 - 08.2021
Administrative Assistant
Shannon Wine Company
08.2018 - 11.2020
Lower Lake High School
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