Raudel De Loera
Spring,Texas
Summary
Forward-thinking Director of Operations proficient in generating high-quality work. Service-oriented and performance-driven with excellent organizational, multitasking and problem-solving abilities. Focused on maximizing quality, code compliance and efficiency while meeting budget guidelines.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Director Of Banquets
Margaritaville Resort
02.2022 - Current
- Oversaw food preparation, production and presentation according to quality standards
- Handled client questions and concerns via different communication channels to deliver exceptional customer service
- Managed comprehensive budgets to allocate event resources and stay within financial constraints
- Developed annual budget and compared actual expenses against projected budget.
Outlet Manager
The Westin, The Woodlands
06.2021 - 10.2023
- Conducted and coordinated on-the-job training for associates to optimize performance
- Designed menus for process efficiency and cost control
- Created and implemented onboarding program to simultaneously train multiple personnel
- Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts and performing services for customers.
Director of Operations
Ashton Gardens, Katy
10.2018 - 06.2021
- Balance weekly checkbooks for all revenue based areas
- Proficient in P&L, forecasting, and budget control
- In depth knowledge of payroll, expenses, and gratuity matching
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate
- Prepared and reviewed event budgets with clients and negotiated pricing
- Improved presentation and sales approaches to increase revenue
- Managed food service sales, costs, and budget administration.
Banquet Manager
Houston Oaks Country Club
07.2017 - 10.2018
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Directed and managed banquet functions for 500-1000 person events.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw timeliness and quality of food delivery at high-volume events.
Education
Associate of Applied Science - Psychology/Architecture
Orange Coast College
Costa Mesa, CA06.2006
Skills
- Financial Acumen
- Payroll Administration
- Employee Supervision
- Strategic Planning
- Expense Tracking
Certification
- TABC Certified
- Servsafe Certified
- CPR Certified
Languages
English Fluent
Spanish Fluent
Timeline
Director Of Banquets
Margaritaville Resort
02.2022 - Current
Outlet Manager
The Westin, The Woodlands
06.2021 - 10.2023
Director of Operations
Ashton Gardens, Katy
10.2018 - 06.2021
Banquet Manager
Houston Oaks Country Club
07.2017 - 10.2018
Associate of Applied Science - Psychology/Architecture
Orange Coast College
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