Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raudel Diaz

Irving,TX

Summary

Pursuing an opportunity that allows me to grow while utilizing me versatile skill set to help promote your corporate mission and exceed the team's goals.
Extremely motivated and passionate. Strong interpersonal and communication skills, dealing with different people and circumstances. Effective under pressure with little or high supervision and interdependent in cooperation with a team. Proficient in Excel, Word, PowerPoint, and typing. Fluent in Spanish and English.

Overview

8
8
years of professional experience

Work History

Customer service agent

WFS, Avianca airline
01.2024 - Current
  • Prepare documentation prior to flight arrival or flight departure, review, organize, make copies and distribute accordingly
  • Travel to Airport Operational Area (AOA) to meet flight upon arrival or departure of flight to retrieve or drop off flight documents
  • Notify Broker or Freight Forwarder on the Master Airway Bill (MAWB) of shipment’s arrival at warehouse facility or on hold
  • Provide assistance to customers arriving to retrieve their documents and freight
  • Collect appropriate charges and document method of payment
  • Process “Customs Out” (proof of delivery) for every transaction before the customer’s departure
  • Assist in completion of MAWBS for over-the-counter shipments
  • Confirm all bookings are accepted +Confirm TSA mandatory screening
  • Confirm Dangerous Goods (DG) have been checked within aircraft limits and +Follow specific procedure for DG shipments when received, including when shipment is abandoned by consignee
  • Data capture AWB information into airline system(s)
  • Manifest flight based on information received from the warehouse
  • Print flight manifest, cargo pallet message, deadload and NOTOC and deliver to the aircraft
  • Verify post flight inventory with documents on hand
  • File maintenance of all pertinent documents and records
  • Prepare various reports (Irregularity, Weekly Import and/or Export Statistics) +Answer incoming calls and responds to emails
  • Demonstrate diligence required to maintain security under the Airport Police, TSA and United

AST and ASC for Matrix Aviation DFW International Airport
04.2023 - 12.2023
  • I first started as an ASC, taking care of customer service, documenting bags, handling all passengers' needs, and conducting security questions about luggage
  • Processed all current passengers through the boarding system, recorded and properly scanned their documents, and ensured correct identity matching the passport with the client
  • Proficient in using the GoNow system and Skyportal
  • As AST, previous task plus:
  • Ensuring the correct amount of fuel is oriented to the fuel despatcher and fueled into the airplane
  • Supervising all the downloading and uploading of client's luggage and coordinating with the ramp agents
  • Direct contact with pilots and copilots to collect the correct data from the flight plan
  • Working against the time, making everything work to do pushback of the airplane on time
  • Collect the fuel information and calculate the density
  • Distribute the passengers' seats and work on a weight and balance plan to ensure a safe and enjoyable experience for all passengers, flight tenants, and pilots
  • Inspect the plane to find any damage or risky maintenance issues.

Property Manager

Wehner Multifamily
05.2019 - 10.2022
  • I primarily worked with customers' needs, so the owners and management company, looking to improve the status of my property as well maintain a good living experience for all tenants
  • Supervise the job for all vendors contracted to remodel or fix current problems affecting the tenants and the property
  • Proficient in using leasing software like ResMan and Bluemoon
  • Primary Responsibilities: + Signing and proposing lease contracts to new and current tenants + Examine all vacant units and remodeling to create a good living experience for all incoming tenants
  • Ensuring good customer service from all my workers, such as maintenance and leasing staff
  • Weekly meetings with owners and management company to discuss improving fields for the apartment complexes and the tenant's and owners' self-benefits
  • Supervising both properties (Oakland Heights) and (Chalet Apartments) + Collect rent and other fees from tenants and applicants and deposit them into the bank account weekly
  • Advertising available properties and conducting property tours as part of marketing activities
  • Collect and store confidential tenant documents such copy of identifications and leases
  • Ensure a correct and daily marketing plan to keep the property above the occupancy percentage, which was 95% +Going to court to proceed with evictions of delinquent tenants who fail to pay rent within the month per company policy
  • All work duties from a leasing agent include examining properties, informing maintenance staff of issues, and screening prospective tenants to ensure they meet eligibility requirements
  • Receiving constant phone calls from tenants about maintenance issues and general inquiries
  • Contact competent vendors, such as pest control services companies, Deford's, and Johnston
  • Supplies, to complete property issues

Sales Representative

AutoZone
01.2019 - 04.2019


  • As a retail sale, I need to work with customers' needs, sell them parts for their vehicles, and advise them about what their car has and how to fix it
  • Also, as a plus, I must take out the old battery from their vehicle and put the new one on it, and one of my primary roles is to answer the phone and sell products to the customers by phone, giving them an explanation about what parts are for them and how their work and where goes.

Assembly Line Worker

Doskocil Manufactury
01.2018 - 01.2019


  • +Assembly of raw items into a finished product with the aid of flamers, rivet machines, punch presses, heat transfer machines, and other assorted hand tools
  • Packed and lifted cartons to pallets, properly tag for identification
  • Perform housekeeping duties in workstation.

CASHIER

FAMILY DOLLAR
01.2016 - 01.2017
  • Responsible for taking cash, checks, or credit cards from patrons in exchange for food or services
  • Scans items, provides change, balances drawer, and processes card transactions
  • Primary Responsibilities + Scan items and ensure pricing is correct
  • Greet customers and ask if they want paper or plastic
  • Take customers' orders
  • Deliver hot or cold food to customers
  • Take coupons and scan them correctly
  • Dispense correct change
  • Take money in cash, credit card, or check
  • Ask for one or two forms of ID to confirm identity
  • Validate checks
  • Issue receipts, refunds, and credits
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Change receipt paper as needed
  • Resolve amount discrepancies
  • Bag items carefully
  • Weigh items
  • Clean up the checkout area with a damp cloth and disinfectant
  • Establish or identify prices of goods, services, or admission and tabulate bills using calculators, cash registers, or optical price scanners
  • Take food stamps or WIC coupons
  • Sell tickets, liquor, lottery tickets, and cigarettes
  • Bag, box, or gift wrap merchandise
  • Process returns and check to see if items are damaged
  • Answer customers' questions and get a manager if the answer doesn't solve the issue
  • Cash checks and provide change
  • Return unwanted items to shelves + Connect with customer needs

Education

Associate of Science - NURSING

EDP UNIVERSITY
08.2020

High School Diploma -

NIMITZ HIGH SCHOOL
2018

Skills

Language skills functionally bilingual (English Spanish) l; able to translate and interpret in a given language


Interpersonal skills: able to interact successfully with a wide range of people; knows how to interpret and use body language


Oral communication skills present information and ideas clearly and concisely, with content and style
appropriate for the audience (whether one-to-one or in a group); presents opinions and concepts in an open, objective way


Public speaking skills: able to make formal presentations; offers ideas, positions, and problems in an exciting way


Counseling skills respond to what others have said in a non-judgmental way ("active listening"); builds trust and openness with others


Coaching/mentoring skills constructively give feedback; help others to increase their knowledge or skills


Teaching/training skills able to help others gain knowledge and skills; able to create an effective learning environment


Supervising skills delegates responsibilities and establishes an appropriate system of accountability; able to monitor progress and assess the quality of job performance of others


Leadership skills motivate and empower others to act, inspire trust and respect in others


Persuading skills: communicate effectively to justify a position or influence a decision; able to sell products or promote ideas


Negotiating skills: able to negotiate skillfully; knows how and when to make compromises


Mediation skills: able to resolve conflicts that stem from different perspectives or interests; able to deal with conflict in an open, honest, and positive way

Customer service skills: able to build a relationship of mutual trust with clients; able to handle complaints and concerns in a sensitive way


Problem-solving skills able to clarify the nature of a problem, evaluate alternatives, propose viable solutions and determine the outcome of the various options


Decision-making skills able to identify all possible options, weigh the pros and cons, assess the feasibility and choose the most viable option

Research skills: knowing how to find and collect relevant background information; able to analyze data, summarize findings, and write a report


Advanced computer skills, able to use a variety of software programs; knowledge about desk-top

Timeline

Customer service agent

WFS, Avianca airline
01.2024 - Current

AST and ASC for Matrix Aviation DFW International Airport
04.2023 - 12.2023

Property Manager

Wehner Multifamily
05.2019 - 10.2022

Sales Representative

AutoZone
01.2019 - 04.2019

Assembly Line Worker

Doskocil Manufactury
01.2018 - 01.2019

CASHIER

FAMILY DOLLAR
01.2016 - 01.2017

Associate of Science - NURSING

EDP UNIVERSITY

High School Diploma -

NIMITZ HIGH SCHOOL

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Raudel Diaz