Rauf Tsikata
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
5
5
Certification
Work History
Armed Security Officer
Ranger Guard & Investigations LLC
12.2023 - Current
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring
- Detailed theft, access violations, and other incidents with reports to boost success of future criminal or civil remediation
- Responded quickly to incidents and assessed active situations for security concerns
- Checked personnel ID badges and issued temporary credentials to visitors
- Completed full building and grounds patrols to spot and investigate concerns
- Performed hourly patrols of building areas, parking lots and facility grounds
- Operated communication equipment to maintain contact with other security personnel during emergency calls
Business Owner
TSIKATA'S LLC
04.2022 - Current
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
DRIVER
Lyft And Uber
11.2016 - Current
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Cleaned vehicle regularly to maintain professional appearance.
- Worked directly with customers to assess damage and incompleteness of orders.
- Checked in with dispatch service and updated with current location.
- Delivered employees and materials to job sites daily.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
Pharmacy Production Technician
Swanson
02.2021 - 12.2023
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Suggested and implemented new ideas to improve quality, reduce cost, and support production work environment.
- Promptly documented and reported all defective equipment and hazardous conditions.
- Lubricated and cleaned parts to perform routine maintenance on production equipment.
- Utilized calipers, micrometers and height gauges to calibrate and adjust machinery.
- Adjusted machines to increase productivity for runs.
- Inspected products and machines to maintain quality and efficiency.
Amazon Courier
FAR1
10.2022 - 12.2023
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Dropped and hooked trailers and changed configuration of equipment.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Compared shipping orders and invoices against contents received to verify accuracy.
Automotive Technician
Walmart
12.2022 - 11.2023
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Maintained accurate records of time and materials required to perform repairs and service.
- Changed, rotated, and balanced tires on different types of vehicles.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Gathered, organized and input information into digital database.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Encouraged everyone to cultivate strong work ethic by demonstrating diligence, patience, and respect for others.
- Identified and corrected deficient performance and behaviors to achieve maximum productivity.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
Manufacturing Quality Manager
CNH Fargo Plant
01.2022 - 09.2023
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
Delivery-driver
JB Hunt Transport
08.2016 - 03.2022
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Delivered, set up and installed equipment in customer homes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Obtained stock from dry, refrigerated or frozen storage areas in preparation for packaging and delivery.
- Delivered packages to customer doorsteps and business offices.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Fostered positive working relationships with regular customers.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
- Evaluated products for damage prior to drop-off and documented reasons for returns.
- Assisted warehouse staff with tasks during downtime.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Disposed of waste, shipping materials and hazardous items in compliance with company and governmental regulations.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Adhered to safe lifting techniques to avoid injuries.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Owner/Operator
BERTYBREDTY COMPUTER LLC
08.2019 - 12.2021
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Trained and motivated employees to perform daily business functions.
- Maximized load safety by balancing, securing, and weighing products.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Managed day-to-day business operations.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Dropped and hooked trailers and changed configuration of equipment.
Partnership Manager
E&G SHIPPING LLC
04.2021 - 09.2021
- Developed annual account objectives and formalized client communications for communication of goals and plans.
- Joined business development meetings and supported market outreach plans to improve business development.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Dropped and hooked trailers and changed configuration of equipment.
Driver Helper
ROYAL INVESTMENT LLC
06.2021 - 07.2021
- Displayed very good communication and customer service skills.
- Assisted driver with product or package deliveries to residential and commercial locations.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Dropped and hooked trailers and changed configuration of equipment.
DRIVER
Werner Enterprises
10.2019 - 10.2019
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Cleaned vehicle regularly to maintain professional appearance.
- Minimized liability by consistently following road rules when driving.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Informed management of daily activities by updating logs with mileage and delivery information.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Worked directly with customers to assess damage and incompleteness of orders.
- Checked in with dispatch service and updated with current location.
- Obtained customer signatures to complete and process paperwork.
- Delivered employees and materials to job sites daily.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Delivered goods and products to customer on time and in excellent condition.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Driver
US Express
08.2019 - 09.2019
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Upheld high standards of professionalism and discretion when working with high-value clients.
- Delivered employees and materials to job sites daily.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Cleaned vehicle regularly to maintain professional appearance.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Checked in with dispatch service and updated with current location.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Delivered goods and products to customer on time and in excellent condition.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Informed management of daily activities by updating logs with mileage and delivery information.
- Assisted passengers with entering and exiting vehicles safely and securely stowed baggage to minimize damage risk.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Obtained customer signatures to complete and process paperwork.
- Worked directly with customers to assess damage and incompleteness of orders.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Minimized liability by consistently following road rules when driving.
DRIVER
Marten Transport Ltd
04.2019 - 08.2019
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Minimized liability by consistently following road rules when driving.
- Cleaned vehicle regularly to maintain professional appearance.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Informed management of daily activities by updating logs with mileage and delivery information.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Planned and adjusted optimal routes based on traffic and weather conditions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Checked in with dispatch service and updated with current location.
- Obtained customer signatures to complete and process paperwork.
- Delivered employees and materials to job sites daily.
- Delivered goods and products to customer on time and in excellent condition.
DRIVER
Cr England - Global Transportation
07.2016 - 04.2017
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Checked in with dispatch service and updated with current location.
- Obtained customer signatures to complete and process paperwork.
- Delivered employees and materials to job sites daily.
- Answered, scheduled and responded to reservation calls at specific times and locations.
- Informed management of daily activities by updating logs with mileage and delivery information.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Updated logs and tracking documents accurately and according to schedule requirements.
- Minimized liability by consistently following road rules when driving.
- Cleaned vehicle regularly to maintain professional appearance.
Environmental Services Housekeeper
Jacob Javits Convention Center
01.2016 - 04.2017
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Documented and reported necessary facility and building repairs observed.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Followed all company policies and procedures to deliver quality work.
Environmental Services Housekeeper
Javits Center Convention Center
06.2016 - 08.2016
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Emptied trash cans and recycling bins to promote clean, sanitary environment and reduce odors and debris.
- Worked on cleaning team to service hotels, offices and other commercial buildings.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Kept building entryway glass clean and polished for professional presentation.
- Stripped and refinished hard surface floors to maintain quality condition and appearance.
SPECIALTY
Whole Foods Market Inc
02.2016 - 06.2016
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and common goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Accomplished multiple tasks within established timeframes.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Cross-trained existing employees to maximize team agility and performance.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods
Education
Bachelor of Science - Business Administration
University of Ghana, Accra Ghana
Accra Ghana05.2008
GED -
Kwahu Ridge. Senior High Technical
Ghana08.2003
Skills
- Vehicle Inspection
- Route Logs
- Route Management
- Forklift Operation
- Local Routes Understanding
- Map Reading Skills
- Freight Expertise
- GPS and Route Planning
- Shipping and Packaging
- Heavy Hauling
- Customer Service
- Vehicle Systems
- Time Management
- Pallet Jack Operation
- Safe Driver Training
- Knowledge of State Roads and Highways
- Familiarity with DOT Regulations
- Database Management
- Pre-Trip and Post-Trip Inspections
- Logistics Knowledge
- Emergency Repair
- Attention to Detail
- Current CDL License
- Experienced Manual Transmission Driver
- Tractor Trailer Driving
- Ability to Lift 50 Pounds
- Vehicle Maintenance
- Handling Escalations
- Technical Support
- One Call Resolution
- Cost Control
- Brand Management
- Quality Control
- Drawer Management
- Local Road Knowledge
- Route Planning
- Transportation Regulations
- Report Writing
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised a team of 15 TO 20 staff members.
- Maintained consistent and on-time delivery record with 100% of all orders arriving on time or ahead of schedule.
- Named JB HUNT “Driver of the Year” in 2017,2018,2019.
Certification
- Certified in Risk and Information Systems Control CRISC
- CCNA - Cisco Certified Network Associate GIMPA
- PC Technician NIIT
- CISA - Certified Information Systems Auditor
- CISSP - Certified Information System Security Professional
- CST - Certified Service Technician Lincoln Tech
- AST - Advanced Service Technician Lincoln Tech
- Licensed CDL - 7 Years
- Commissioned Security Officer Level III
- Security Officer Level II
Languages
EWE
Native or Bilingual
TWI
Native or Bilingual
GA
Professional Working
French
Limited Working
English
Native or Bilingual
Timeline
Armed Security Officer
Ranger Guard & Investigations LLC
12.2023 - Current
Automotive Technician
Walmart
12.2022 - 11.2023
Amazon Courier
FAR1
10.2022 - 12.2023
Business Owner
TSIKATA'S LLC
04.2022 - Current
Manufacturing Quality Manager
CNH Fargo Plant
01.2022 - 09.2023
Driver Helper
ROYAL INVESTMENT LLC
06.2021 - 07.2021
Partnership Manager
E&G SHIPPING LLC
04.2021 - 09.2021
Pharmacy Production Technician
Swanson
02.2021 - 12.2023
DRIVER
Werner Enterprises
10.2019 - 10.2019
Owner/Operator
BERTYBREDTY COMPUTER LLC
08.2019 - 12.2021
Driver
US Express
08.2019 - 09.2019
DRIVER
Marten Transport Ltd
04.2019 - 08.2019
DRIVER
Lyft And Uber
11.2016 - Current
Delivery-driver
JB Hunt Transport
08.2016 - 03.2022
DRIVER
Cr England - Global Transportation
07.2016 - 04.2017
Environmental Services Housekeeper
Javits Center Convention Center
06.2016 - 08.2016
SPECIALTY
Whole Foods Market Inc
02.2016 - 06.2016
Environmental Services Housekeeper
Jacob Javits Convention Center
01.2016 - 04.2017
Bachelor of Science - Business Administration
University of Ghana, Accra Ghana
GED -
Kwahu Ridge. Senior High Technical
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