Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Raul Aguirre

Houston,TX

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

General Manager

Dairy Queen Grill & Chill
Houston, TX
05.2024 - 10.2024
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Created a positive work environment by developing team building activities that encouraged collaboration among departments.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Conducted market research to identify trends, opportunities, and threats in the industry.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.

Assistant General Manager

Noon mirch
Houston, TX
10.2023 - 10.2024
  • Assisted in the recruitment process by conducting interviews with prospective candidates.
  • Developed marketing plans to promote products or services offered by the company.
  • Monitored inventory levels and placed orders for new stock as needed.
  • Ensured that customer service standards were met or exceeded at all times.

Supervisor

Hilton Garden Inn Hotel
Houston , TX
10.2019 - 10.2023
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Evaluated employee performance through periodic reviews and documented results accordingly.
  • Developed strategies to improve team performance and productivity.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Directed and supervised team of 15 employees in daily operations.
  • Provided guidance and direction to subordinates regarding job duties and responsibilities.
  • Trained new employees on company policies and procedures.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Tracked progress on projects and provided timely feedback to staff members.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.

Education

High School Diploma -

Westfield High School
Houston, TX
05-2012

Associate of Arts - Music Education

Blinn College
Brenham, TX
01-2012

Skills

  • Operational management
  • Budgeting
  • Customer service
  • Market research
  • Inventory control
  • Team building
  • Employee training
  • Performance evaluation
  • Vendor management
  • Conflict resolution
  • Strategic planning
  • Report preparation
  • Sales management
  • Process improvement
  • Compliance management

Affiliations

  • On my free time I like to view the outdoors on a nice walk in the park.
  • I love to eat so I never miss the time to try something new or exciting outside my usual, which usually is Italian or American food.

Accomplishments

  • I have received several awards which include
  • employee of the month two in two consecutive years
  • received exemplary QA scores with Hilton and was recognized as the best department

Certification

  • TABC
  • Managers food handlers

Timeline

General Manager

Dairy Queen Grill & Chill
05.2024 - 10.2024

Assistant General Manager

Noon mirch
10.2023 - 10.2024

Supervisor

Hilton Garden Inn Hotel
10.2019 - 10.2023

High School Diploma -

Westfield High School

Associate of Arts - Music Education

Blinn College

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