Summary
Overview
Work History
Education
Skills
Certification
Languages
Work Availability
Work Preference
Timeline
Generic

Raul M. Amaro

Hidalgo,TX

Summary

Skilled in problem-solving, communication, and client engagement. Reliable team collaborator, adaptable to changing needs and driven by achieving outcomes. Proficient in conflict resolution, customer support, and technical troubleshooting.

Overview

4
4
years of professional experience
1
1
Certification
6
6
years of post-secondary education

Work History

Consultation Agent (36 Hours Weekly)

Geek Squad
10.2023 - Current
  • Upon being hired as a Consultation Agent, my primary responsibilities included leading the department, training new hires, resolving issues, assisting with customer care, and conducting in-depth research
  • This role significantly enhanced my leadership abilities, research skills, and interpersonal skills
  • I also developed technical proficiency, adaptability, active listening, and attention to detail
  • A key aspect of my role involved leading the department and effectively deescalating situations when clients expressed frustration
  • Collaborated with cross-functional teams to develop comprehensive strategies for clients'' unique challenges.
  • Maintained documentation and resources regarding problem resolution for reference in future instances.
  • Culled technology knowledge to perform IT troubleshooting, restoration, and maintenance services to maintain organizational performance levels.
  • Assessed client requirements thoroughly to create customized action plans aligned with their goals and objectives.

Sales Advisor (25 Hours Weekly)

Best Buy
04.2023 - 10.2023
  • I worked at Best Buy as a Sales Advisor for several months before being promoted to Geek Squad Agent
  • In my role as an advisor, I honed my skills in navigating a fast-paced environment, quick thinking, and problem-solving
  • I also had the opportunity to open and lead the home theater department on occasion
  • I earned a reputation as a reliable and efficient employee, consistently punctual, responsive to urgent requests, and always ready to assist when colleagues were unavailable
  • Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
  • Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
  • Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
  • Contributed to team objectives in fast-paced environment.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Developed, maintained and utilized diverse client base.

Clerk (34 Hours Weekly)

Pizza Hut
04.2021 - 07.2021
  • I began my career at Pizza Hut, where I developed valuable skills in leadership, problem-solving, and critical thinking at a young age
  • Frequently, the Restaurant General Manager would entrust me with responsibilities in their absence, allowing me to take charge during busy periods and effectively manage operations
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Developed rapport and fostered brand loyalty by offering personalized service.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.

Education

Bachelor's Degree - criminal justice

UNIVERSITY OF TEXAS RIO GRANDE VALLEY
EDINBURG, TX
08.2022 - Current

EMT

HEALTHWEBCE EMS EDUCATION PROGRAM
Online
06.2024 - 08.2024

High School Diploma -

VALLEY VIEW HIGH SCHOOL
Hidalgo, TX
08.2018 - 05.2022

Skills

  • Technical Proficiency
  • Interpersonal Skills
  • Research Skills
  • Time management
  • Adaptability
  • Fast Pace
  • Leadership
  • Active listening
  • Problem Solving
  • Decision-making
  • Relationship building
  • Self motivation
  • Interpersonal skills
  • Analytical thinking
  • Risk assessment
  • Professionalism
  • Training development
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities
  • Reliability
  • Critical Thinking
  • Communication
  • Sense of Ethics
  • Mental agility
  • Attention to detail
  • Security protocols

Certification

  • Paramedic Certification - National Registry of Emergency Medical Technicians (NREMT).
  • Boater Education - Texas Parks & Wildlife - October, 2024

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Timeline

EMT

HEALTHWEBCE EMS EDUCATION PROGRAM
06.2024 - 08.2024

Consultation Agent (36 Hours Weekly)

Geek Squad
10.2023 - Current

Sales Advisor (25 Hours Weekly)

Best Buy
04.2023 - 10.2023

Bachelor's Degree - criminal justice

UNIVERSITY OF TEXAS RIO GRANDE VALLEY
08.2022 - Current

Clerk (34 Hours Weekly)

Pizza Hut
04.2021 - 07.2021

High School Diploma -

VALLEY VIEW HIGH SCHOOL
08.2018 - 05.2022

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Raul M. Amaro