Raul Ayala
Phoenix,AZ
Summary
Customer Success Advocate with strong track record in fostering client relationships and driving customer satisfaction. Skilled in problem-solving, communication, and using data-driven insights to enhance customer experiences. Known for thriving in collaborative environments and consistently delivering results. Adaptable, reliable, and focused on aligning with organizational goals to maximize customer retention and success.
Overview
13
13
years of professional experience
Work History
Customer Success Advocate II
Lumen
01.2019 - Current
- Responsible for 8300 Retention quota each month
- Responsible for 3300 New Monthly Revenue each month
- Negotiate and develop renewal and new service agreements and quotes, for Expiring contracts
- Support Account Executive with account base
- Responsible for handling Customer’s Escalations
- Responsible for Submitting renewal and change orders
- Deliver a High level of Customer Service to meet and exceed client’s expectations
Account Manager
Lumen
01.2018 - 01.2019
- Responsible for 7500 target each month
- Enterprise Account Manager account research on existing accounts
- Responsible for accurate Forecasting of renewals and account growth
- Negotiate and develop renewal agreements and quotes for Enterprise Accounts
- Deliver a High level of Customer Service to meet and exceed client’s expectations
Account Consultant
Lumen
01.2017 - 01.2018
- Order Packaging for sales rep
- First bill reviews for new onboarding customers
- Support Account Executive Account research for new services
- Follow orders through until installation date
Customer service and Sales representative
Lumen
01.2014 - 01.2017
- Training SME
- Mid-Market Sales (All Lumen Products)
- Consistently exceeds monthly sales objective by 40% month over month
Customer Service Representative
Cox Communications
01.2012 - 01.2014
- Small Business Sales
- English and Spanish customer care
- Sales of Cable internet, Cable TV services, and Residential alarm systems
Education
Certificate of Completion - Automotive Technology
East Valley Institute of Technology
Certificate of Completion - Automatic Transmission Repair
Mesa Community College
Certificate of Completion - Automotive Technology
Universal Technical Institute
Certificate of Completion - TEL 104 (Data Communications and Networks)
APT College
Certificate of Completion - TEL 107 (Cisco Internetworking Fundamentals)
APT College
Skills
- Training Subject Matter Expert
- Client Relations Advocate
- Proficient In Bilingual Communication
- Proficient in Lumen Systems
- Sales Support Specialist
- Adaptable Learner
- Proficient in High-Pressure Situations
- Effective Multitasking
Accomplishments
2023 CEO winner. Third overall CSA with a 279% retention close rate.
Education Certificates
- East Valley Institute of Technology, Automotive Technology, Certificate of Completion
- Mesa Community College, Automatic Transmission Repair, Certificate of Completion
- Universal Technical Institute, Automotive Technology, Certificate of Completion
- APT College, TEL 104 (Data Communications and Networks), Certificate of Completion
- APT College, TEL 107 (Cisco Internetworking Fundamentals), Certificate of Completion
Timeline
Customer Success Advocate II
Lumen
01.2019 - Current
Account Manager
Lumen
01.2018 - 01.2019
Account Consultant
Lumen
01.2017 - 01.2018
Customer service and Sales representative
Lumen
01.2014 - 01.2017
Customer Service Representative
Cox Communications
01.2012 - 01.2014
Certificate of Completion - Automatic Transmission Repair
Mesa Community College
Certificate of Completion - Automotive Technology
Universal Technical Institute
Certificate of Completion - TEL 104 (Data Communications and Networks)
APT College
Certificate of Completion - TEL 107 (Cisco Internetworking Fundamentals)
APT College
Certificate of Completion - Automotive Technology
East Valley Institute of Technology
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