Raul Barajas

Clarified customer issues, identified complaint causes, explained solutions, expedited corrections, and confirmed resolution.

• Provided bilingual support to customers via phone and chat.
• Resolved customer inquiries efficiently and effectively in English and Spanish.
• Documented customer interactions accurately in the CRM system.

* Identifying new sales opportunities and maintaining existing customer relationships. Meeting and exceeding sales goals, Generating leads, Assisting Medicare recipients by providing solutions to their Healthcare needs, Preparing weekly and monthly reports.

Sold Medicare Advantage and Medicare Supplement plans, cross-sold ancillary products, and assisted customers with Medicare policy information.

• Medicare Plan Sales by assisting new prospects, Position Medicare plan options to cover prospects' healthcare needs, Educate clients in Medicare plans and Products available in the market.

• Create an inspiring team environment with an open communication culture, Set clear team goals, oversee day-to-day operations, motivate team members, discover training needs and provide coaching.

• Developed Individuals aspiring to be licensed Healthcare Insurance Agents. Prepare Insurance Certification Exam with Our Practice Tests & Study Guides. Review the concepts that appear on the Life & Health Insurance exam.

* Convergys Call Center

Assisted and educated people eligible for Medicare on various plans.

* Convergys Call Center

Managing incoming calls and customer service inquiries, generating sales leads that develop into new customers.