Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Raul Barrera

Hialeah,FL

Summary

Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. 3 years of progressive IT experience.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Administrator

UniVida Medical Centers
07.2022 - Current
  • Manage Azure Platform company-wide
  • Maintain confidentiality and security of company documents and patients
  • Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
  • Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
  • Led technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Diagnosed and executed resolution for network and server issues.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Verified continuity of computer and telephone system services for users..

Product Expert

Apple Inc.
10.2021 - 05.2023
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services
  • Responded to customer requests by offering excellent support and tailored recommendations to address personalized solutions.
  • Fleshed out product brand identities by identifying markets and specialized updates.
  • Collaborated with manufacturers, operations leaders and sales teammates to ascertain production details.
  • Reviewed products and updates for company quality standards compliance.
  • Determined consumer demands, industry trends and forecasted sales by conducting trend analysis.

Customer Service Representative

Publix Super Market
09.2018 - 07.2021
  • Responded to customer requests for products, services, and company information.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Responded proactively and positively to rapid change.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Education

Master of Science: Cybersecurity and Information Assurance -

Western Governors University
10.2024

Bachelor of Science: Computer Engineering -

Florida International University
12.2023

Skills

  • Server Administration
  • SQL Administration
  • Network management familiarity with networking protocols, TCP/IP, LAN/WAN technologies, routing, and network security is important for designing and maintaining network infrastructure
  • Bilingual, fluent in Spanish and English
  • Familiarity with electronics, digital circuits, microcontrollers, and circuit design tools
  • Remote Support
  • Active Directory
  • Network Administration
  • Information Security
  • Mobile Device Management
  • Configuration Management
  • Software Installation
  • Disaster Recovery
  • Performance Tuning
  • Server Management
  • Database Administration
  • Incident Management
  • Hardware troubleshooting
  • Network monitoring
  • Operating systems

Certification

Certified in Cybersecurity (CC) - ISC2

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Limited Working

Timeline

IT Administrator

UniVida Medical Centers
07.2022 - Current

Product Expert

Apple Inc.
10.2021 - 05.2023

Customer Service Representative

Publix Super Market
09.2018 - 07.2021

Master of Science: Cybersecurity and Information Assurance -

Western Governors University

Bachelor of Science: Computer Engineering -

Florida International University

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Raul Barrera