Summary
Overview
Work History
Education
Skills
Timeline
Generic

Raul Bravo

Chicago,IL

Summary

Experienced Journeyman service technician with extensive knowledge of vehicle service repairs. Adept at maintaining adequate fix right first time score, providing excellent customer service, time management and multitasking abilities.

Overview

12
12
years of professional experience

Work History

Journeyman Automotive Service Technician

BERMAN INFINITI OF CHICAGO
12.2011 - 01.2024
  • Over a decade of Infiniti automotive service repair Experience and Knowledge.
  • Keeping up to date with modern technology and repairs with Factory training experience.
  • Reduced turnaround time for repairs with a strong focus on accuracy, quality workmanship, and adherence to manufacturer guidelines.
  • Optimized workflow efficiency by prioritizing tasks based on urgency, complexity, and customer requests.
  • Enhanced customer satisfaction by performing thorough diagnostics and timely repairs on various vehicle makes and models.
  • Safeguarded customer loyalty by providing exceptional service experiences through transparent communication and reliable repairs.
  • Increased shop efficiency by maintaining a clean, organized workspace and effectively managing repair schedules.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Exceeded expectations in customer service by going above and beyond to ensure satisfaction with the completion of each repair job.

Education

Associate of Science - Automotive Technology

City Colleges of Chicago-Harry S Truman College
Chicago, IL
03.2012

High School Diploma -

Carl Schurz High School
Chicago, IL
05.2010

Skills

  • Consult 3 plus diagnosis and programming experience
  • ASSIST and System Software experience
  • NATS/KEY diagnostic system experience
  • Brake System repair and diagnostics
  • Engine repair and diagnostics
  • Suspension System repair and diagnostics
  • Specialty Tool management
  • Advanced Steering system repair and diagnostics
  • Driveability/ Chassis system Diagnostics
  • Basic and Advanced Electrical System repair and troubleshooting
  • Quality Assurance Control
  • HVAC System repair and diagnostics
  • Strong Work Ethic
  • Customer Service Team Member
  • Troubleshooting communication skills

Timeline

Journeyman Automotive Service Technician

BERMAN INFINITI OF CHICAGO
12.2011 - 01.2024

Associate of Science - Automotive Technology

City Colleges of Chicago-Harry S Truman College

High School Diploma -

Carl Schurz High School

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Raul Bravo