Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Raul Cardenas

Yakima,WA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable, with experience in project management, Technical Support and Customer Service. Adaptable to learning more and expanding my knowledge with developing strategies to improve efficiency. My long term career goal is to be a Network Admin.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Instruction and Classroom Support Technician 3

Yakima Valley College
Yakima, WA
12.2023 - Current
  • Replaced defective components or parts as needed.
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Troubleshot systems and equipment and ran tests to make effective recommendations.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Participated in training to maintain technical expertise and proficiency on applicable equipment.
  • Troubleshot systems to determine appropriate resolution for reported problems with usage.
  • Tested and calibrated simulators to ensure accuracy and reliability of data.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.

Computer Specialist II

Yakama Nation FIsheries
Toppenish, WA
12.2022 - Current
  • Provide basic end-user troubleshooting and desktop support.
  • Refurbish PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Manage Google accounts through Google Admin Console.
  • Troubleshot network connectivity problems for both local area networks and wide area networks.
  • Maintained an inventory of all computer equipment including desktop computers and peripherals.
  • Provided training sessions for staff members on how to use new computer applications or technologies.
  • Implemented backup strategies for disaster recovery purposes.
  • Diagnosed hardware failures on desktops or laptops for repair or replacement.
  • Assisted with IT projects by providing technical advice or expertise when needed.
  • Assisted in developing and maintaining server infrastructure to ensure system reliability and performance.
  • Participated in meetings with vendors to discuss potential upgrades or purchases of new technology products.
  • Managed user accounts including password resets, account creation and deletion, permission changes.
  • Deployed patches or updates to existing applications or operating systems in order to maintain up-to-date security levels.
  • Researched new technologies related to computer systems that could benefit the organization.
  • Configured routers, switches and other networking devices according to company requirements.
  • Performed regular system maintenance tasks such as disk defragmentation, virus scans.
  • Recover critical information from data back ups to restore functionality.
  • Execute technology implementation projects with minimal downtimes and business disruptions.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Troubleshot daily IT desktop client issues, supporting multiple departments and various offices.

Consultation Agent

Geek Squad - Best Buy
Yakima, WA
07.2022 - 03.2023
  • Help drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions for their needs.
  • Provide positive, timely engagements with customers during the check-in and check-out process.
  • Understanding customer’s technology issues by asking probing questions, listening, asking clarifying questions, taking detailed notes, and providing accurate time estimates for next steps.
  • Monitor queues and providing accurate status updates to customers.
  • Assisted customers with product selection, order placement, and payment processing.
  • Greeted customers and provided customer service.
  • Updated product knowledge on an ongoing basis to stay current with new products or services released by the company.
  • Trained users to operate and manage hardware and software.
  • Installed and performed minor repairs to hardware, software or peripheral equipment.

IT Intern

Yakima School District 7
Yakima, WA
03.2022 - 04.2022
  • Inspect computers for visible damage
  • Sort computers by model for Inventory
  • Image/Set Up computer
  • Download Provisioning Packages
  • Hardware installation and repair
  • Assisted crew with setting up technical equipment and operational framework.
  • Configured network settings according to specified requirements.
  • Developed and provided user training for basic hardware and software use.
  • BIOS configuration
  • Software installation
  • Log computers into management programs to be logged where they're going.
  • Performed troubleshooting on various software applications and systems.
  • Monitored system performance to ensure optimal operation and security protocols are met.
  • Collaborated with other team members to deliver high quality results within tight deadlines.

Education

Associate of Applied Science - Information Technology

Yakima Valley Community College
Yakima, WA
Current

Skills

  • CtcLink
  • Canvas
  • Software Installation
  • Application Installations
  • Debugging
  • Hardware Installation
  • Data Recovery
  • Remote Support
  • Mobile Device Management
  • Virtualization Technologies
  • Application Support
  • Virtual Box
  • Software Updating
  • Troubleshooting and Diagnostics
  • Software Configuration
  • Technical Documentation
  • User Support
  • MS Teams
  • Technical Troubleshooting
  • System Maintenance
  • Delivery Management
  • Computer Diagnostics
  • LAN/WAN
  • Help Desk Support
  • Mobile Device Repair
  • Problem-Solving
  • Team Collaboration
  • Highly Professional
  • Problem-Solving Abilities
  • Professional Demeanor
  • Adobe Creative Cloud
  • Microsoft Certification
  • A Certification
  • Access Management Software
  • System Configuration
  • Software Upgrades
  • Decision-Making
  • File Management Software
  • Adaptability
  • Reliability
  • Interpersonal Communication
  • Attention to Detail
  • Problem Solving
  • Customer Service
  • User Training
  • Technical Support
  • Imaging/Setting Up Computers
  • Project Management
  • Team Leadership & Development
  • Information Protection /Security
  • Network Development / Operations
  • Server Management
  • VoIP
  • Cisco
  • Networking Cabling /Keystones/T568B/passthrough RJ45 connectors
  • Microsoft Office 365
  • P>Google Admin Console
  • Data Backup And Recovery
  • Owl Meeting Software
  • Cable Management
  • Macrium Reflect
  • Adobe Acrobat 2020 Pro

Certification

  • Certified Apple Technician
  • Microsoft Access
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
  • Working on my CompTIA A+ Testing February 2024

Affiliations

  • PC based Gaming
  • Technical services/ Repair
  • DeconstructIT! ( my Deconstruction of Electronics brand)
  • Mechanical work
  • Engine building

Timeline

Instruction and Classroom Support Technician 3

Yakima Valley College
12.2023 - Current

Computer Specialist II

Yakama Nation FIsheries
12.2022 - Current

Consultation Agent

Geek Squad - Best Buy
07.2022 - 03.2023

IT Intern

Yakima School District 7
03.2022 - 04.2022

Associate of Applied Science - Information Technology

Yakima Valley Community College

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Raul Cardenas