Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Reference
Timeline
Generic

Raul Carrillo

Phoenix,AZ

Summary

Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Tireless IT Technician committed to supporting customer satisfaction with response times, resolution acceptance and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware and upgrading and installing anti-virus software. Resourceful IT Technician known for productive and efficient task completion. Skilled in network troubleshooting, hardware configuration, and software installation. Excel at problem-solving, time management, and communication, ensuring smooth operation of IT systems and positive end-user support experiences.

Overview

10
10
years of professional experience

Work History

Heavy Equipment Operator

scotts diversified construction
Gilbert, Arizona
02.2020 - Current
  • Starting role as laborer using the shovel, then operate the water truck, and compactor, advanced to heavy machinery for dirt excavation and surface leveling after one year
  • Operated heavy machinery including excavators and bulldozers on various job sites.
  • Followed safety protocols while performing tasks in high-risk environments.
  • after 3 years I was given the opportunity to work inside the office as a model builder which is someone who creates a gps models that tells the machine operator how much to cut or fill in the area.

IT Technician

CVScaremark
Tempe, Arizona
06.2019 - 02.2020
  • Managed prescription refills for clients by assessing medication types as controlled or non-controlled and approving requests accordingly or advise the pharmacy that the patient has maxed his refills and will need to be prescribed a new one or see a doctor to be able to get approved for a refill.

IT Technician

SanMar
Avondale, Arizona
05.2015 - 06.2019
  • Ensured all frequencies were working properly for the pickers that would be assigned to a certain "potato," which would help them decide how many shirts or hats went into that certain box. It would read it out loud to them through a Bluetooth headset. I would make sure the systems never went down.

Education

High School Diploma -

Cesar Chavez High School
Laveen, AZ
05-2015

Bachelor of Science - Cyber Security

Arizona State University
Tempe, AZ

Skills

  • Data analysis
  • Quality assurance
  • Problem solving
  • Team collaboration
  • Time management
  • Network troubleshooting
  • System maintenance
  • Security patching
  • Help desk operations
  • Application support
  • Remote support
  • Technical support
  • Server maintenance
  • Operating system support

Affiliations

  • I enjoy going on hikes and gym staying in condition.

Languages

Spanish
Professional

Reference

  • Abrham Vasquez Caremark cvs supervisor email: vazquezabrham@gmail.com
  • phone number: 602-318-9524
  • Edgar Garcia foreman scotts diversified construction email:edgarg2234@yahoo.com
  • phone number:602-770-0447

Timeline

Heavy Equipment Operator

scotts diversified construction
02.2020 - Current

IT Technician

CVScaremark
06.2019 - 02.2020

IT Technician

SanMar
05.2015 - 06.2019

High School Diploma -

Cesar Chavez High School

Bachelor of Science - Cyber Security

Arizona State University

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