Raul Castaneda
Moreno Valley
Summary
Professional technical expert with robust background in field service engineering. Known for resolving technical issues efficiently and maintaining strong client relationships. Emphasizes team collaboration and reliability, flexible in meeting dynamic operational needs. Proficient in diagnostic tools, client communication, and time management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Box Truck Driver
SilverFox Transportation
08.2023 - 01.2025
- CDL Class B Endorsement X
- 26ft Box Truck Operator W/Liftgate
Field Service Technician
Konica Minolta Business Solutions
03.2023 - 07.2023
- Konica Certified
Hazmat Truck Driver Class B
SCP POOLCORP
03.2022 - 03.2023
- Delivery of Pool Products / Pool Supply
- One year Order Picking
- One year Sitdown Forklift
- One year of experience in an environmental health and safety program
Remote Field Service Technician
HP INC
02.2015 - 09.2020
- Provide on-going end user training on equipment
- Perform Data Entry for activity and asset tracking
- Client Relationship Management
- Perform remote device monitoring and remote solve (Device Management)
- Maximize equipment up-time through timely response and effective and efficient repair with selective customer training to ensure high levels of customer satisfaction
- Physical as well as remote device management and control
- Communicate and interact with customers, field service, sales, management, and administration in a way that is courteous, positive and professional
- Completes technical training on new equipment as assigned
- Troubleshooting and repairs and/or replacing equipment components as necessary
- Complete, update and close out service tickets in database
- Familiar with a variety of the field's concepts, practices, and procedures
- HP, Kyocera, Xerox, Canon, Sharp printer break/fix experience
- Computer Technician
- Electro-mechanical experience
- HP, Kyocera, Xerox printer certifications
- Valid driver's license and Company Van transportation
Education
Diploma -
United Trucking School
Riverside, CA12.2021
High School -
GANESHA HIGH SCHOOL
12.1993
Skills
- Spanish
- Commercial driving
- Point of contact to receive and electronically log customer jobs
- Manual transmission
- Route driving
- Forklift
- Help Desk
- Driving
- Customer service
- Multi-tasking
- Quality control
- Accuracy
- Load & unload
- Business maturity
- Professionalism
- Delivery driver experience
- Fluent
- Flatbed
- Device configuration
- Field Service
Certification
- X Endorsement
- Hazmat Endorsement
- Driver's License
- Tanker Endorsement
- CDL B
- Air Brake Endorsement
- Non-CDL Class C
- School Bus Endorsement
Manual Experience
- Load / Unload Hazmat Experience
- Warehouse Experience
- Shipping / Receiving Experience
- Forklift / Electric Pallet Jack / Cherry Picker Experience
Languages
Spanish
Native or Bilingual
Timeline
Box Truck Driver
SilverFox Transportation
08.2023 - 01.2025
Field Service Technician
Konica Minolta Business Solutions
03.2023 - 07.2023
Hazmat Truck Driver Class B
SCP POOLCORP
03.2022 - 03.2023
Remote Field Service Technician
HP INC
02.2015 - 09.2020
High School -
GANESHA HIGH SCHOOL
Diploma -
United Trucking School