Summary
Overview
Work History
Education
Skills
Interests
Languages
Accomplishments
Timeline
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Raul Cortez

Plano

Summary

Experienced Customer-Focused Technical Account Manager with a strong background in Technical Customer Success, SaaS platform utilization, and Technology Consulting. Proven ability to understand and address client needs by developing customized solutions and offering expert guidance on Salesforce platform features. Exceptional communication skills enable effective articulation of product/service value. Proficient in market analysis, strategic planning, and negotiation, driven by a passion for ensuring client satisfaction.

Overview

11
11
years of professional experience

Work History

Territory Account Manager

Graitec
12.2023 - 12.2024
  • Achieved $1.0M+ in YoY revenue through strategic account management, upselling, and expanding software solutions within the AEC (Architectural, Engineering, and Construction) industry.
  • Served as a trusted advisor to AEC teams, including architects, engineers, and construction professionals, ensuring they maximize the value of Graitec’s software suite.
  • Expanded Graitec’s market presence by implementing a structured MEDDIC strategic plan to drive software adoption and increase revenue.
  • Developed and nurtured strong relationships with key accounts, engaging in regular high-touch interactions to understand business needs, provide tailored solutions, and drive long-term customer retention.
  • Led end-to-end software sales cycles, from prospecting and qualification to negotiation and implementation, ensuring seamless integration of Graitec solutions within client workflows.

Senior Account Executive

Bentley Systems
11.2020 - 11.2023
  • Responsible for managing and selling Bentley's enterprise portfolio including Digital Twins, SYNCHRO, ProjectWise, OpenRoads, and OpenBridge into both net new and existing users in North America and LATAM
  • Promotes our value proposition to designers, engineers, architects, contractors, and owners by using the Bentley Sales Process (BSP) technique to help the customer's meet or exceed business objectives
  • Generated $1.2 million in new business revenue through strategic client's action plan
  • Surpassed first yearly quota of $700,000 by 70% increase of ARR
  • Conducts presentations to C-levels and Directors of accounts to understand, monitor, track, and predict data consumption
  • Maintains a detailed knowledge and understanding of all Commercial Offerings, Software as a Service (SaaS) Pricing, and Software Support Policies
  • Develops a sales pipeline and forecast all revenue following sales process and managing all opportunities in CRM (Salesforce)

Sales Engineer Representative

Contech Engineered Solutions
01.2016 - 10.2020
  • Educated over 500 clients including top cities in the Greater Austin area, engineering firms, and construction contractors by providing Contech's software solutions via lunch and learn presentations and one-on-one office meetings
  • Responsible for increasing Central and South Texas sales revenue from $ 6.0 million dollars to $7.6 million dollars in three consecutive years by implementing a combination of sales, marketing, and business plan
  • Built an in-depth understanding of key competitors, enabling effective communication of value proposition to customers
  • Researched accounts, identified key stakeholders, and gathered business requirements for tailored solutions
  • Effectively followed up on inbound leads and customer requests, qualifying prospects and generating interest

Construction Management Assistant Project Manager

Freese and Nichols
01.2014 - 12.2015
  • Worked with different civil engineering departments to meet client's needs and improve the quality of services
  • Applied Procore's product knowledge, sales methodology, and processes to strategically analyze accounts in the construction industry
  • Prepared Opinion of Probable Construction Costs (OPCC) spreadsheets and conceptual detailed schematics, using ArcGIS and Bluebeam software packages, for meetings with different cities and the North Texas Municipal Water District (NTMWD)
  • Developed comprehensive prospecting plans, building rapport and creating opportunities for revenue growth
  • Examined multiple site visits with professional engineers to determine possible routes for new constructions

Education

MBA - Business Administration And Management

The University of Texas At Dallas
Dallas, TX
05-2026

Bachelor of Science - Civil Engineering

The University of Texas At Austin
Austin, TX
01-2014

Associate of Science - General Science

Collin College
Plano, TX
05-2011

Skills

  • Technical Customer Service
  • Sales presentations & Communication
  • SaaS Platform Utilization
  • Data Management
  • Pipeline & CRM management
  • Microsoft Office Suite

Interests

  • Basketball
  • Business Management
  • Drawing
  • Running
  • Soccer

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Accomplishments

  • Sales of the Year, Austin, TX - Contech’s Sales Achievement Award 2019: South Central Region, January 2020.
  • Sales of the Year, Austin, TX - Contech’s Sales Achievement Award 2017: South Central Region, April 2018.
  • Honor Speaker, Mcallen, TX - American Society for Civil Engineering Rio Grande Valley Chapter, May 2017.
  • Active Member, Austin, TX - Association of General Contractors (AGC), 2016-2017.
  • Active Member, Dallas, TX - American Society for Civil Engineering, 2011-2014.

Timeline

Territory Account Manager

Graitec
12.2023 - 12.2024

Senior Account Executive

Bentley Systems
11.2020 - 11.2023

Sales Engineer Representative

Contech Engineered Solutions
01.2016 - 10.2020

Construction Management Assistant Project Manager

Freese and Nichols
01.2014 - 12.2015

MBA - Business Administration And Management

The University of Texas At Dallas

Bachelor of Science - Civil Engineering

The University of Texas At Austin

Associate of Science - General Science

Collin College

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Raul Cortez