Raul Davila
Pharr,TX
Summary
Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at IBC Bank. Excelled in verbal and written communication, efficiently resolving customer inquiries and boosting satisfaction. Demonstrated exceptional organization skills and proficiency in report generation, contributing to team success and revenue maximization. Proven track record of developing strong customer relationships and achieving service excellence.
Overview
4
4
years of professional experience
Work History
Sales Associate
IBC Bank
Mission, TX
05.2024 - 09.2024
- Received telephone calls from customers regarding their accounts or services provided by the bank.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Provided top quality control and eliminated downtime to maximize revenue.
- Promoted available products and services to customers during service, account management and order calls.
- Provided excellent customer service by responding promptly to requests or inquiries.
- Prepared daily activity reports for management review.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Provided account information and answered customer inquiries in a timely manner.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Maintained records of customer accounts including transactions and balances.
- Utilized various software programs including Microsoft Office Suite for data entry purposes.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Personal Assistant
Personal Employer
Mission, TX
11.2023 - 04.2024
- Scheduled speakers, performers and other personnel for events.
- Organized travel arrangements, including flights, accommodations, and transportation.
- Provided personal support to the executive, including errand running and personal shopping.
- Scheduled and confirmed appointments, preventing scheduling conflicts and optimizing time management.
- Completed basic administrative work and managed household accounts.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
Sales Associate
Annys Flower Shop & Gifts
McAllen, TX
01.2021 - 02.2022
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assessed customer needs to provide assistance and information on product features.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Developed trusting relationships with customers by making personal connections.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered store and merchandise questions and led customers to wanted items.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Associate of Science - Nursing
South Texas College
McAllen, TX12-2026
Skills
- Phone reception
- Office correspondence
- Verbal and written communication
- Appointment scheduling
- Organization
- Report generation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
Gardening, tennis, books, travel.
Accomplishments
- Student council member
- student of the month
- recognition for being accepted to a top tier University
- recognition for getting the most Donations for our High School Prom
- Employee of the month
References
References available upon request.
Timeline
Sales Associate
IBC Bank
05.2024 - 09.2024
Personal Assistant
Personal Employer
11.2023 - 04.2024
Sales Associate
Annys Flower Shop & Gifts
01.2021 - 02.2022
Associate of Science - Nursing
South Texas College
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