Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Raul De La Garza

Katy,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

First Watch
10.2019 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Created employee schedules to align coverage with forecasted demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Barista Shift Supervisor

Starbucks
08.2015 - 10.2019
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Served customers quickly and efficiently and created strategies to prevent delays.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Generated friendly atmosphere by encouraging employees to greet and speak to customers.
  • Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Collaborated with cafe management to design and implement promotional strategies for cafe items.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.

Education

High School Diploma -

Deer Park High School
Deer Park, TX
06.2015

Skills

  • Financial Management
  • Business Development Understanding
  • Staff Management
  • Staff Development
  • Staff Training
  • Time Management
  • Customer Relations
  • Graphic Design
  • Hiring and Staffing
  • Promotional Planning
  • Employee Performance Evaluations
  • Business Administration

Accomplishments

  • Opened and trained a new Starbucks alongside a new team.
  • Supervised team of 30+ servers when successfully opening a new store in the Lower Heights.

Certification

Texas Manager Food Handler Certified

Texas TABC Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working

Timeline

Assistant Manager

First Watch
10.2019 - Current

Barista Shift Supervisor

Starbucks
08.2015 - 10.2019

High School Diploma -

Deer Park High School

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Raul De La Garza