Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Raul DelValle

Dawsonville,GA

Summary

Experienced team leader breaking into the field of Data analytics. With years of training and management experience I wanted to shift focus into a career in Data. Currently a business/data analyst for AIG where I use SQL for reporting, sort data and prepare It for our claims teams.

Overview

8
8
years of professional experience

Work History

Data Reporting Analyst

AIG
02.2022 - Current
  • Developed tables, views and materialized views using SQL.
  • Coordinated statistical data analysis, data validation and reporting using SQL
  • Create reports in Excel using data pulled from SQL.
  • Run daily and monthly reports for our claims management team.
  • Participate in requirements meetings and data mapping sessions to understand business needs.
  • Participate in Pre-launch UAT testing to review for bugs and operation issues.
  • File and monitor JIRA Data management tickets
  • Review reporting request and produce a Dataset for our Claims team.

Authorization Team Lead

Direct Energy, Home Warranty Of America
09.2018 - 12.2021
  • Manage a team of representatives and make sure they hit the monthly performance goals
  • Take supervisor calls on escalated claims that need immediate resolution
  • Hold monthly and bi-weekly meetings with team members to go over policy changes , team goals, metrics and updates about any event that may be coming up in the company
  • Walk the call center floor answering question from representatives
  • Keep track of sick time, tardies and other performance metrics via microsoft excel and other various programs
  • Monitor the call queues via CMS and AVAYA to insure all calls are taken in a timely manner
  • Host training classes through Microsoft Teams and Skype for remote locations
  • Pull and listen to calls through CALLMINER and verify all representatives are following the correct call script.
  • Travel to the international offices to host training classes

Authorization Specialist

Home Warranty Of America
05.2016 - 09.2018
  • Take inbound calls from appliance and HVAC technicians
  • Determine eligibility of claims based on information presented by technicians
  • find resolution for customer complaints, stagnant claim, claim escalations and claims with previously incorrect decisions
  • Review HVAC forms from technicians to determine claim coverage based on the given information
  • Walk the call center floor to assist representatives with questions regarding claims they are handling
  • Aid recently hired employees in the Nesting area by answering any questions and help them come to a resolution on claims they need assistance with
  • Assist with training and holding the new hire classes mid and end of the day huddles to go over any questions or issue they may have come across and claims they need to go over
  • Hold Culture committee meetings were we plan and carry out company events along with promoting a positive work environment
  • Get together with lead trainers to go over new training material and ways to smoothly integrate newly hired representatives into the company.

Education

Diploma -

Elmwood Park High School

Business Management

College of Lake County
Grayslake, IL

Skills

  • Interpersonal
  • Customer Service
  • Detail Oriented
  • Microsoft Word, Excel, outlook ,CMS supervisor reporting, Avaya WORKDAY
  • Adaptability
  • SQL
  • Report Preparation
  • Data and Analytics
  • MS SQL Server 2000
  • Attention to Detail
  • Usability Testing
  • Database Programming
  • Write Reports
  • Statistical Analysis

Hobbies

PC Building, Video games, Basketball, exercising and gardening.

Timeline

Data Reporting Analyst

AIG
02.2022 - Current

Authorization Team Lead

Direct Energy, Home Warranty Of America
09.2018 - 12.2021

Authorization Specialist

Home Warranty Of America
05.2016 - 09.2018

Diploma -

Elmwood Park High School

Business Management

College of Lake County

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Raul DelValle