Raul Diaz
Arleta,CA
Summary
Proven expertise in fiber optic splicing and exceptional customer service, honed at Pacific Bells. Skilled in OTDR operation and adept at fostering client relationships, I significantly enhanced network reliability. My background spans technical roles to marketing, showcasing versatility and a commitment to excellence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Splicer Technician
Pacific Bells
Canoga Park
04.2008 - 12.2024
- Communication with customers via emails, phone or in person. Installation of phone, computer, internet and television services. Repairing, maintenance and installation on copper and fiber optics using terminals and 66 blocks. Keeping inventory, cleaning area of work, ordering, filing, invoicing, billing, operating company vehicle, customer service, data entry, network operation. Splicing of copper wires and maintenance in man holes and pole terminals. Pole climbing certified on free climb or buck squeeze use. Operation of bucket truck for non accessible pole climbing or aerial terminals.
Customer Service Associate
Grainger
Burbank, CA
03.2004 - 03.2008
- Customer Service for over the counter and heavy phone order. Trained and became a Forklift Certifier, continuously testing for OSHA rules and Hazmat training, Inventory Specialist, order picking, shipping and receiving, billing, data entry, responsible for counting money at end the of everyday, filing, organizing lunch schedules, cleaning work area and warehouse, in charge of opening and closing store. Handling power and hand tools, I also assisted in maintaining a clean and safe work environment.
Marketing Specialist
LGS Reports
Van Nuys
02.2001 - 03.2004
- Responsibilities included delivery, stocking, customer service and communication by phone or email and route planning. Heavy phone orders, scheduling employees on word excel, shipping, inventory and stocking.
Education
LADWP Electrical Craft Helper - Electrician
Los Angeles Trade Technical College
Los Angeles, CA07-2007
High School Diploma -
Victory High School
Van Nuys01-2004
Skills
- OTDR operation
- Fiber optic splicing
- Connector installation
- Fusion splicing
- Field operations
- Optical testing
- Equipment calibration
- Signal analysis
- Cable management
- Loss testing
- Network troubleshooting
- Mechanical splicing
- Fault isolation
- Aerial lift operation
- Fault detection
- Attention to detail
- Crew assistance
- Strong Customer service
Certification
- LADWP Electrical Craft Helper Certified
Languages
Spanish
Native/ Bilingual
Timeline
Splicer Technician
Pacific Bells
04.2008 - 12.2024
Customer Service Associate
Grainger
03.2004 - 03.2008
Marketing Specialist
LGS Reports
02.2001 - 03.2004
- LADWP Electrical Craft Helper Certified
LADWP Electrical Craft Helper - Electrician
Los Angeles Trade Technical College
High School Diploma -
Victory High School
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