Raul Facundo Gomez
Pasadena,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Highly skilled Typist delivering high word count per minute. Seasoned clerical employee talented in spotting typographical errors and producing high-quality documents. Organized Typist with excellent administrative skills. Proficient in filing, alphabetizing and working with customers. Possesses understanding of operation of office equipment and programs.
Overview
11
11
years of professional experience
Work History
Bilingual Clerk/Typist
Pasadena Independent School District
02.2023 - Current
- Interacted with public on phone and at reception desk to answer questions and resolve issues.
- Managed multiple deadlines concurrently, prioritizing tasks based on importance and urgency for optimal productivity.
- Completed basic calculations and formulas to verify data accuracy prior to entry.
- Researched online and offline sources to obtain information for official documents or correspondence.
- Demonstrated attention to detail through accurate input of data into various software programs.
- Proofread and typed various legal documents.
- Verified data entered into database by reviewing, correcting and deleting data.
- Maintained accurate hard copy and electronic files and documentation according to company policy and accepted accounting practices.
- Assisted in preparing new student by preparing necessary paperwork, including translations where required.
- Typed official correspondence and reports from handwritten notes and other information sources.
- Organized and prioritized proofreading, spell checking, document filing and data entry.
- Entered data into databases in alphabetic and numerical order.
- Checked completed work for proper spelling, grammar, punctuation, and format.
- Maintained organized filing systems for easy retrieval of critical information in both languages.
- Ensured compliance with company policies through rigorous adherence to established guidelines during all translation assignments.
- Typed letters, memos and other correspondence for staff, using various software programs.
- Organized and maintained precise confidential personnel files.
- Excellent communication skills, both verbal and written.
- Provided professional services and support in a dynamic work environment.
- Worked effectively in fast-paced environments.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Organized and detail-oriented with a strong work ethic.
DISPATCHER / MONITORING SPECIALIST – CUSTOMER SERVICE
AFFILIATED MONITORING
07.2022 - 01.2024
- Alarm system(s) monitoring, and dispatching fire, police, and medical services agencies all over the US, Canada, and Puerto Rico
- Answered questions and concerns and helped find the right solutions
- Worked with high-profile customers/elite clientele
- Provided the highest possible standard of customer service
- Able to work multi-tasking in a high level of stress situation, actively listening to concerns, emergencies, and needs of clients in moments of high levels of stress and emergencies
- Monitoring Knowledge: Medical alarm activations, fall detections, GPS medical alarms, fire for residential and commercial, environmental alarms, carbon monoxide alarms, water sprinkler alarms, troubleshooting alarms, burglar alarms for commercial and residential, video monitoring for apartments, commercial, and warehouses.
- Listened and responded to customer requests and forwarded necessary information to superiors.
- Monitored industry trends to adapt strategies accordingly.
UNDERWRITING / CUSTOMER SERVICE
WAY INSURANCE
08.2021 - 07.2022
- Sales, customer service, insurance underwriting, premium collection, outbound calling, data collection information, payment collection, customer support (remote – call center) 3rd shift—evaluation of insurance applications for approval or denial.
- Enhanced customer experiences by providing timely and accurate information on products and services.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Assisted customers in navigating the company website or mobile app for self-service options when applicable.
MANAGEMENT / SALES – CUSTOMER SERVICE
AMAX AUTO INSURANCE
11.2019 - 06.2021
- Overseeing daily operations, payments, reinstatements, new business applications, and endorsement of policies in the office or via the phone
- Answered customer inquiries and assisted in resolving issues or inquiries regarding their insurance policies
- Assistance with the escalation queue chat.
- Boosted sales through effective product recommendations tailored to individual customer needs.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
- Demonstrated flexibility in adapting to fluctuating workloads, taking on additional responsibilities when needed without compromising quality of service.
- Conducted regular audits of cash registers, ensuring accuracy in daily financial transactions and minimizing discrepancies.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining office organization and cleanliness.
- Managed efficient cash register operations.
ADMINISTRATIVE ASSISTANT
SAN JACINTO COMMUNITY COLLEGE
01.2013 - 05.2016
- Processed payroll for the music department, student applications, event planning, course schedule management, and class and piano lab management
- In charge of the line for the music department, answered calls, scheduled meetings, and supported our visitors
- Filed, typed, and copied, bound, scanned documents mostly confidential
- Worked on operations that required scheduling and assisted with administrative assistant projects.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and appointments for staff teams.
- Established administrative work procedures to track staff's daily tasks.
Education
Bachelor of Arts - Applied Science
The University of Texas At Tyler
Tyler05.2024
Associate of Arts - Music
San Jacinto College
Deer Park01.2016
Skills
- File Management
- Meeting Scheduling
- Data Entry
- Recordkeeping
- Computer Skills
- Fast Typing Speed
- Accurate Transcription
- Deadline-oriented
- Presentation Development
- Excellent grammar
- Documentation preparation
Languages
Spanish
Native or Bilingual
French
Professional Working
English
Native or Bilingual
Affiliations
- Mu Phi Epsilon
- Phi Sigma Pi
Timeline
Bilingual Clerk/Typist
Pasadena Independent School District
02.2023 - Current
DISPATCHER / MONITORING SPECIALIST – CUSTOMER SERVICE
AFFILIATED MONITORING
07.2022 - 01.2024
UNDERWRITING / CUSTOMER SERVICE
WAY INSURANCE
08.2021 - 07.2022
MANAGEMENT / SALES – CUSTOMER SERVICE
AMAX AUTO INSURANCE
11.2019 - 06.2021
ADMINISTRATIVE ASSISTANT
SAN JACINTO COMMUNITY COLLEGE
01.2013 - 05.2016
Bachelor of Arts - Applied Science
The University of Texas At Tyler
Associate of Arts - Music
San Jacinto College
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