Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Raul Felix-Tennenhaus

Winter Garden,FL

Summary

Experience Customer Service Supervisor bringing 5 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

Advance Auto Parts
05.2020 - 12.2023
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Unionized team management

Customer Service Representative

Itau Bank
02.2009 - 11.2018
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
  • Streamlined operations for improved efficiency by implementing new banking procedures and policies.

Education

No Degree - Green Belt - Six Sigma

University Mcgill
Montreal, Canada
09.2023

Master of Arts - Sociology

Federal University of Espirito Santo
Vitoria, Brazil
03.2017

Bachelor of Arts - International Relations

Vila Velha University
Vila Velha, Brazil
02.2013

Skills

  • Green Belt - Six Sigma
  • Issue Resolution
  • Performance Evaluation
  • Leading Team Meetings
  • Complaint Resolution
  • Performance Evaluations
  • Handling Escalations
  • Monitoring Tools

Certification

  • Green Belt - Six Sigma - Mcgill University

Languages

Portuguese
Native or Bilingual
Spanish
Native or Bilingual
French
Full Professional
Italian
Professional Working
English
Limited Working

Timeline

Customer Service Supervisor

Advance Auto Parts
05.2020 - 12.2023

Customer Service Representative

Itau Bank
02.2009 - 11.2018

No Degree - Green Belt - Six Sigma

University Mcgill

Master of Arts - Sociology

Federal University of Espirito Santo

Bachelor of Arts - International Relations

Vila Velha University

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Raul Felix-Tennenhaus