Hi, I’m
Raul Garza
Tigard,OR
Summary
Dynamic Grocery Department Manager with proven success at WinCo Foods, enhancing profits through effective merchandising strategies and waste reduction. Skilled in employee training and customer service, I fostered a welcoming environment while optimizing inventory management. Committed to excellence, I consistently elevated customer satisfaction and loyalty.
Overview
18
years of professional experience
1
Certification
Work History
WinCo Foods
Grocery Department Manager
03.2008 - 12.2025
Job overview
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Strengthened profits by reducing waste, controlling shrinkage, and increasing team efficiency with optimized workflows.
- Performed key tasks to promote inviting grocery store appearance.
- Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
- Engaged customers and provided very high level of service and support, helping find desired products and items.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
WinCo Foods
Grocery Clerk /Retail Cashier
03.2008 - 12.2025
Job overview
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
- Answered questions about store policies and addressed customer concerns.
- Assisted customers by answering questions and fulfilling requests.
Education
Martin High SchoolLaredo, TX 78040
High School Diploma
06-1974
Skills
- Shelf stocking
- Merchandising strategies
- Pricing and shelf labeling
- Employee scheduling
- Customer service and assistance
- Ordering of products
- Complaint handling
- Employee training
Accomplishments
- Supervised team of 13 staff members.
- Achieved record sales by completing monthly goals with accuracy and efficiency.
Certification
- CM - Certified Department Manager Certification
Languages
Spanish
Native or Bilingual
English
Professional Working
Interests
- Cooking
- Learning new cooking techniques and expanding my culinary skills.
- I like trying new recipes and food trends.
- I enjoy cooking for friends and family gatherings.
- Enjoy experimenting with different ingredients and flavors in the kitchen.
Timeline
Grocery Department Manager
WinCo Foods
03.2008 - 12.2025
Grocery Clerk /Retail Cashier
WinCo Foods
03.2008 - 12.2025
Martin High School
High School Diploma
Owned a cafe in 1990 - 1995
In the early 1990 I acquired a 40 seat cafe that specialized in breakfast, Lunch, and Dinner.
I've had experience in the restaurant business for about 20 years, I started in that business at a very young age
I worked for Sambo's Restaurants of the 80's and Shari's Restaurants of the 90's.
Owning my Cafe taught me a lot about running and operating an establishment and even though it was a small business
It gave me the tools that I needed to work with business like Banking, Food vendors, print shops, .
I worked on my own record keeping to keep track of my sales, expenses, controllable and non-controllable, I trained
my wait staff and cooks.
I met and would visit the neighborhood people of the area to encourage them to visit my place as well as local business.
I had a lot of learning experiences owning my cafe,. Experience's that to this day has help me deal with customers and employees.