Raul Garza
Crystal City,TX
Summary
Seasoned Social Worker specializing in situational assessments, conflict resolution and effective communication. Services clients to promote optimum mental, emotional and behavioral health in collaboration with other members of health care team. Demonstrates psycho-social assessment, treatment planning and advocacy skills.
Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
CVS Specialist
Department of Family and Protective Services
Crystal City, TX
12.2006 - 08.2022
- Analyzed client needs and service plans, conducted assessments using proven tools and helped families set goals for improvement.
- Supervised visits between children and parents at various sites by setting up age-appropriate activities and maintaining safety of participants.
- Assessed risk factors to determine whether further involvement from law enforcement or other agencies was necessary.
- Addressed legal issues, assisting with hearings, and providing testimony to inform custody arrangements
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Identified appropriate community resources and provided referrals for services.
- Counseled parents on proper child-rearing choices.
- Arranged adoptions and found foster homes for abandoned or abused children.
- Educated parents about available community resources that can help them meet their needs.
- Developed and implemented family improvement plans.
- Provided crisis intervention services to families in need, such as temporary shelter or food assistance.
- Conducted home visits with families to assess the safety of children in their homes and provide resources for parents.
- Engaged with schools, daycare centers, churches, and other organizations to ensure the safety of children within those settings.
- Reviewed medical records when needed in order to make decisions regarding a child's wellbeing.
- Provided counseling services to individuals involved in cases of child abuse or neglect.
- Maintained detailed records of all interactions with clients and casework activities according to agency policy.
- Worked with community resources to engage youth in pro-social activities and help families access services.
- Advised parents on how best to manage challenging behaviors exhibited by their children.
- Collaborated with community-based organizations to identify additional resources for families in need.
- Used job-related software to compose or prepare correspondence, case notes and technical reports
General Manager
McDonald's Restaurant
Minneapolis, MN
12.1998 - 05.2006
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited, interviewed and hired qualified staff for open positions.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Executive Assistant to the Chief Executive Officer
Clues
Saint Paul, MN
01.1997 - 12.1998
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
- Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
- Researched and prepared information for presentations to high-level executives.
- Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
- Acted as an intermediary between the CEO and other departments or outside organizations when needed.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
Education
Bachelor of Arts - Political Science/Sociology
University of Minnesota - Twin Cities
Minneapolis, MN12-1998
Associate of Arts - General Studies
Willmar Community College
Willmar, MN05-1996
Diploma
Crystal City High School
Crystal City, TX05-1979
Skills
- Motivational Interviewing
- De-Escalation Techniques
- Home Visits
- Documentation Skills
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
CVS Specialist
Department of Family and Protective Services
12.2006 - 08.2022
General Manager
McDonald's Restaurant
12.1998 - 05.2006
Executive Assistant to the Chief Executive Officer
Clues
01.1997 - 12.1998
Bachelor of Arts - Political Science/Sociology
University of Minnesota - Twin Cities
Associate of Arts - General Studies
Willmar Community College
Diploma
Crystal City High School
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