Raul Garza
Beach Park,IL
Summary
A hardworking and reliable operator as well as management leader, focused on going above and beyond to support the team and serve customers. Trained in operating industrial equipment and experienced, with planning and executing company goals while directing, teaching and undertaking office management, offering top-notch deadline-driven, self motivated abilities. Motivated to continue to learn and grow as a well rounded professional. Authorized to work in the US for any employer
Overview
17
17
years of professional experience
Work History
Outbound Operations Supervisor
Old Dominion Freight Line, Inc.
01.2024 - Current
- Ensured accurate inventory management by conducting regular audits and implementing corrective actions to resolve discrepancies.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and conducting routine inspections of equipment and work areas.
- Optimized resource utilization by identifying areas for cost reduction and implementing efficient labor management practices.
- Managed employee relations effectively through open communication channels, conflict resolution strategies, and fair disciplinary actions when necessary.
- Enhanced overall team performance by recognizing individual achievements and promoting a culture of continuous improvement within the workplace.
- Assisted in the development and execution of contingency plans for unexpected events, such as equipment breakdowns or labor shortages, ensuring minimal disruption to outbound operations.
- Led by example in maintaining a high standard of professionalism among warehouse staff, fostering a positive work environment conducive to productivity and collaboration.
- Motivated workers to exceptional performance through implementation of new strategies.
- Reduced order processing times through close monitoring of staff performance and providing constructive feedback for improvement.
Outbound Dock Worker/Forklift Operator
Old Dominion Freight Line, Inc.
10.2023 - 01.2024
- Increased efficiency in loading and unloading cargo by utilizing proper equipment and techniques.
- Enhanced workplace safety by adhering to strict safety guidelines and protocols during daily operations.
- Collaborated with team members for efficient organization, storage, and retrieval of goods in the warehouse.
- Expedited shipment processing by accurately documenting cargo details, including weight, dimensions, and potential hazards.
- Supported timely delivery of goods by working closely with transportation teams and maintaining clear communication lines.
- Reduced risks of damage to cargo through careful handling and adherence to best practices in packaging and palletizing.
- Maintained a clean work environment, promoting a safe and efficient workspace for all employees.
- Improved productivity by staying up-to-date on industry best practices and adapting techniques accordingly.
Inbound/Outbound Operations Supervisor
USF Holland - Division Of YRC Worldwide
09.2017 - 07.2023
- Maintained operations in full compliance with internal and regulatory standards to protect team members and the business operations
- Kept equipment well-maintained to avoid downtime and keep each piece working through its maximum life
- Observed field work and tracked materials to help the team meet budget and performance targets
- Consulted with customers to understand and quickly resolve their problems, maintaining consistently high satisfaction levels
- Continuously classified and filed records to keep the system efficient and all information organized
- Reviewed the incoming orders and assigned work to the dock man, city and line haul drivers, to maintain a demanding schedule
- Reviewed blueprints and specifications to understand each job and plan the correct sequence, minimizing errors and avoiding wasted materials
- Manage all union employee's, city drivers, line haul drivers and all clerical personnel.
Forklift Operator, Dock Man
USF Holland - Division Of YRC Worldwide
10.2016 - 09.2017
- Inspected and maintained all equipment, including pallet jacks and forklifts
- Verified production checklists for correct items, goals, and orders
- Used plastic wrap to cover, secure, and protect boxes, pallets, and crates
- Moved boxes to appropriate places within a warehouse setting
- Utilized equipment, such as forklifts, pallet jacks, and scanning devices accurately and safely to meet daily objectives
- Adhered to all OSHA and established company safety protocols regarding the use of heavy machinery
- Verified products and shipments for accurate labeling
- Sanitized all work areas, including floors and equipment, while assisting in other departments
- Inspected equipment to identify any maintenance needs and quickly handle problems
- Kept personnel safe by monitoring the operation of industrial equipment and closely following established safety standards
- Secured loads and inspected items added by others to verify the safety of all containers and tanks
- Inventoried materials to check whether each item was present and ready for planned transport
- Cleaned inside and outside of the vehicle regularly to remove debris and maintain a professional appearance
- Lubricated vehicle and equipment components to extend the life of each piece and achieve the maximum performance levels from all machinery.
Forklift Operator, Dock man
FedEx Freight
10.2015 - 10.2016
- Sanitized all work areas, including floors and equipment, while assisting in other departments
- Ensured all work stations and equipment were properly cleaned for incoming shifts
- Used plastic wrap to cover, secure, and protect boxes, pallets, and crates
- Moved boxes to appropriate places within a warehouse setting
- Verified products and shipments for accurate labeling
- Adhered to all OSHA and established company safety protocols regarding the use of heavy machinery
- Utilized equipment, such as forklifts, pallet jacks, and scanning devices accurately and safely to meet daily objectives
- Inspected and maintained all equipment, including pallet jacks and forklifts
- Verified production checklists for correct items, goals, and orders
- Cleaned inside and outside of the vehicle regularly to remove debris and maintain a professional appearance
- Secured loads and inspected items added by others to verify the safety of all containers and tanks
- Kept personnel safe by monitoring the operation of industrial equipment and closely following established safety standards
- Used equipment like forklifts, hand trucks and pallet jacks to safely move heavy items
- Inspected equipment to identify any maintenance needs and quickly handle problems
- Lubricated vehicle and equipment components to extend the life of each piece and achieve the maximum performance levels from all machinery
- Inventoried materials to check whether each item was present and ready for planned transport
- Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks.
Passenger Service Agent
American Airlines
05.2015 - 10.2015
- Checked baggage and cargo for customers to keep the cabin area clear from unnecessary items
- Educated clients about important information such as their travel times, transportation connections and visa requirements
- Used the public address systems to announce arrival and departure information
- Carefully reviewed the passengers' documentation to check their destinations and assign the correct boarding passes
- Reviewed the computer database to check the availability on different dates and lock in requested travel times
- Directed passengers to the designated areas to wait or proceed with loading
- Traced lost, misdirected or delayed baggage to help customers locate their items
- Organized and issued the customer's travel documentation, including tickets, insurance policies and tour itineraries
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
Shipping and Receiving Clerk
Meijer Distribution Center
01.2015 - 04.2015
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks
- Continuously classified and filed records to keep the system efficient and all information organized
- Reviewed blueprints and specifications to understand each job and plan the correct sequence, minimizingerrors and avoiding wasted materials.
Ramp Agent
Southwest Airlines
02.2009 - 01.2015
- Consulted with customers to understand their desires and suggest the best products to meet their needs
- Moved heavy boxes, containers and pallets with the use of hand trucks and pallet jacks
- Maximized team safety by effectively training the crew on procedures, equipment and emergency response procedures
- Inspected aircraft, equipment and cargo prior to the loading and distribution of new cargo
- Oversaw the efficient loading and unloading of cargo, vehicles and personnel
- Identified and reduced the risk parameters for each load and flight
- Balanced, secured and restrained different types of cargo to balance loads and maximize the usage of available space
- Completed all types of inspections on cargo, including the acceptance, screening and pre- and post-loading inspections
- Continuously classified and filed records to keep the system efficient and all information organized
- Operated aircraft push-back trucks, to push, pull and tow aircrafts around the gate are and airfield
- Operated Sterling De-icing trucks during winter operations
- Marked baggage with claims checks denoting the passenger's information and destination
- Helped travelers with special needs reach their destinations without delay
- Arranged special transportation for guests around the grounds or to nearby areas
- Arranged special transportation for guests around the grounds or to nearby areas
- Sales
Sales Associate
Babies "R" Us
02.2007 - 02.2009
- Located out-of-stock items for customers with other store locations or by directly contacting vendors
- Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-on sales
- Completed multiple resets per day to keep merchandise well-organized and presentable
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process
- Quickly connected with each customer to offer assistance and promote products
- Minimized loss by watching for and recognizing security risks and active theft
- Maintained revenue by attracting customers with attractive sales displays
- Consulted with customers to understand their desires and suggest the best products to meet their needs.
Education
High School Diploma - General Studies
G.S Hubbard High School
Chicago, IL04.2007
Skills
- Managing Operations and Efficiency
- Test equipment operations
- Transport materials
- Maintain safety
- Excel
- Inventory Control
- MS Office
- Microsoft Word
- Certified Forklift Operator
- Cross-Functional Team Management
- Government Rules and Regulations
- Oversee Administrative Functions
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Outbound Operations Supervisor
Old Dominion Freight Line, Inc.
01.2024 - Current
Outbound Dock Worker/Forklift Operator
Old Dominion Freight Line, Inc.
10.2023 - 01.2024
Inbound/Outbound Operations Supervisor
USF Holland - Division Of YRC Worldwide
09.2017 - 07.2023
Forklift Operator, Dock Man
USF Holland - Division Of YRC Worldwide
10.2016 - 09.2017
Forklift Operator, Dock man
FedEx Freight
10.2015 - 10.2016
Passenger Service Agent
American Airlines
05.2015 - 10.2015
Shipping and Receiving Clerk
Meijer Distribution Center
01.2015 - 04.2015
Ramp Agent
Southwest Airlines
02.2009 - 01.2015
Sales Associate
Babies "R" Us
02.2007 - 02.2009
High School Diploma - General Studies
G.S Hubbard High School
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