Overview
Work History
Education
Skills
Sabbatical
Certification
Timeline
Generic

Raul Gil Deseda

Jacksonville,FL

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant General Manager

Texas de Brazil
Jacksonville, FL
06.2018 - 06.2022
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Established restaurant business plan by surveying restaurant demands, identifying and evaluating competitors and preparing financial and sales projections.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Event Coordination
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Managed busy and highly popular restaurant with professional, well-trained staff.
  • Created detailed reports on weekly and monthly revenues and expenses.
  • Managed accounts payable, accounts receivable and payroll.
  • Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
  • Prepared and processed payrolls.
  • Performed Monthly Profit and Loss (P&L) reports
  • Maintained up-to-date knowledge of all wines, including vintages, varieties and regions of production.

Restaurant General Manager

Texas de Brazil
Palm Beach Gardens, FL
04.2017 - 06.2018
  • Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
  • Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
  • Performed monthly Profit and Loss (P&L) reports
  • Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
  • Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Maintained safe working and guest environment to reduce risk of injury and accidents.
  • Performed accurate monthly inventories of supplies and equipment, including food, beverage, glassware and utensils.
  • Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Optimized profits by controlling food, beverage and labor costs.
  • Managed accounts payable, accounts receivable and payroll.
  • Maintained up-to-date knowledge of all wines, including vintages, varieties and regions of production.

Restaurant Manager

Texas de Brazil
Rochester , NY
04.2016 - 04.2017
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
  • Interacted with customers to gauge responsiveness to hospitality and menus.
  • Calculated inventory and ordered appropriate supplies to meet expected demands.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Trained new employees to perform duties.
  • Assisted staff by serving food and beverages or bussing tables.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Scheduled and directed staff in daily work assignments to maximize productivity.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Managed accounts payable, accounts receivable and payroll.
  • Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
  • Created detailed reports on weekly and monthly revenues and expenses.

Restaurant Server and Bartender

Texas de Brazil
Miami, FL
08.2015 - 04.2016
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Provided exceptional service to high volume of daily customers.
  • Trained new employees on restaurant procedures and plating techniques.
  • Calculated charges, issued table checks and collected payments from customers.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Poured wine, beer and cocktails for patrons.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Upsold customers from shelf to premium brands to help boost sales.

Education

Bachelor of Arts - Mass Communication

Miami Dade College
Miami, FL
07.2004

Skills

  • Sales Strategies
  • Sales Forecasting
  • Product Management and Pricing
  • Restaurant Operations Management
  • Quality Assurance
  • Problem Solving
  • Anticipating Problems
  • Back and Front of the House Management
  • Recruitment and Hiring
  • Event Coordination
  • P&L Management
  • Wine Pairing Knowledge
  • Detail Oriented
  • Coaching and Mentoring
  • Business Leadership
  • Social Media Management
  • Marketing
  • Financial Operations
  • Customer Engagement
  • Purchasing
  • Talent Development
  • Health Code Compliance
  • Employee Retention
  • Wine pairing
  • Cost Control
  • Staff Scheduling
  • Guest Relations
  • Labor Management
  • Scheduling Coordination
  • Inventory Management
  • POS system knowledge
  • Industry Trends
  • Microsoft Office
  • Revenue Generation
  • Team building
  • Excellent Communication
  • Payroll Administration and Timekeeping

Sabbatical

Sabbatical and Career break taken from June 2022 to Present focused on traveling and health.

Certification

  • Licensed Real Estate

Timeline

Restaurant General Manager

Texas de Brazil
06.2018 - 06.2022

Restaurant General Manager

Texas de Brazil
04.2017 - 06.2018

Restaurant Manager

Texas de Brazil
04.2016 - 04.2017

Restaurant Server and Bartender

Texas de Brazil
08.2015 - 04.2016

Bachelor of Arts - Mass Communication

Miami Dade College

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Raul Gil Deseda