Alejandra Andrade
La Mesa
Summary
Friendly, organized, and adept at multi-tasking, bringing solid foundation in customer service and administrative tasks. Familiar with medical terminology and healthcare systems, proficient in managing patient records and scheduling appointments. Possesses ability to create welcoming environment and ensure smooth office operations. Willing to learn and grow.
Overview
17
17
years of professional experience
Work History
Call Center Associate
Results CX
10.2024 - Current
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Optimized workforce management for improved efficiency, scheduling staff according to call volume trends.
Medical/Dental Receptionist
La Clinica De Familia Inc.
07.2015 - 09.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Improved billing accuracy by diligently verifying insurance coverage and updating patient financial records accordingly.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Managed patient billing processes for timely, accurate payments.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Assistant Loan Manager
Security Finance, Financial Services
01.2008 - 07.2015
- Supported Loan Managers in monitoring ongoing loan performance, identifying potential risks or areas for improvement.
- Created customized repayment plans for qualified borrowers experiencing financial hardship, reducing default rates.
- Ensured timely collection of required documentation from applicants, minimizing delays in the overall approval process.
- Provided exceptional customer service, addressing borrower concerns and inquiries throughout the application process.
- Managed successful loan applications, ensuring timely processing and completion.
- Increased loan approval rates by implementing effective risk assessment strategies.
- Conducted comprehensive applicant interviews to gather pertinent financial information and assess borrowing capacity.
- Contributed to team success by actively participating in training sessions and sharing expertise with colleagues.
- Developed strong relationships with local real estate professionals, fostering referral opportunities for new business.
- Processed loan applications and monitored progress from start to finish.
- Evaluated loan requests and documents to verify accuracy and completeness.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
Education
Certificate of Technical Studies - Certified Medical Assistant
Pinnacle Institution
Las Cruces, NM06-2025
Graduate Certificate - Phlebotomy Technician
Freedom Academy of Excellence
El Paso, TX10-2024
Certificate of Technical Studies - Office Support Specialist
IBC
El Paso, TX10-2019
GED -
IBC
El Paso, TX01-2010
Skills
- Problem-solving skills
- Resolving issues
- Customer communications
- Answering questions
- Communicating with clients
- Appointment scheduling
- Training experience
- Payment processing
- FLUENT IN Bilingual
- Performance improvement
- Teamwork
- Time management
- Problem-solving abilities
Timeline
Call Center Associate
Results CX
10.2024 - Current
Medical/Dental Receptionist
La Clinica De Familia Inc.
07.2015 - 09.2024
Assistant Loan Manager
Security Finance, Financial Services
01.2008 - 07.2015
Certificate of Technical Studies - Certified Medical Assistant
Pinnacle Institution
Graduate Certificate - Phlebotomy Technician
Freedom Academy of Excellence
Certificate of Technical Studies - Office Support Specialist
IBC
GED -
IBC
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