Raul Gonzales
Lubbock,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
23
23
years of professional experience
Work History
SSR (Safety Sales Rep)
Cintas
06.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Marketing Manager
Law Tigers
06.2021 - 10.2022
- Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
- Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
- Continually maintained and improved company's reputation and positive image in markets served.
- Created and managed social media campaigns to increase brand engagement.
- Generated sponsorships with related and partnering entities to enhance marketing objectives.
Parts Manager
Wild West Harley-Davidson
04.2004 - 06.2021
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
- Supervised and trained staff on product knowledge and customer service.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Provided timely, insightful and accurate reports to upper management.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
Parts Counter Sales Person
Graves Harley-Davidson
03.2001 - 03.2004
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Assisted customers in finding appropriate parts promptly.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Organized parts storage and stocked inventory according to established guidelines.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
Education
No Degree - Mass Communication
Texas Tech University
Lubbock, TXHigh School Diploma -
Ralls High School
Ralls, TX05.1985
Skills
- Team collaboration
- Goal-oriented mindset
- Positive attitude
- Product knowledge expertise
- Problem-solving abilities
- Excellent communication
- Cross-selling and upselling
- Professional demeanor
- Attention to detail
- Organizational skills
- Telephone etiquette
- Scheduling
Languages
Spanish
Native or Bilingual
Timeline
SSR (Safety Sales Rep)
Cintas
06.2023 - Current
Marketing Manager
Law Tigers
06.2021 - 10.2022
Parts Manager
Wild West Harley-Davidson
04.2004 - 06.2021
Parts Counter Sales Person
Graves Harley-Davidson
03.2001 - 03.2004
No Degree - Mass Communication
Texas Tech University
High School Diploma -
Ralls High School
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