Raul Gonzalez
Santa Clarita,CA
Summary
To join the management team of a growth oriented company seeking to challenge its team to reach maximum potential. The position should afford an opportunity to utilize my substantial experience and skills as well as offer professional growth and career advancement.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Associate Installation Manager
Renewal By Anderson
Los Angeles, CA
08.2023 - Current
- Ensure homeowner delight, as measured through customer satisfaction surveys, by training and coaching associates on technical capabilities and customer service.
- Research and/or develop new processes to increase efficiency and homeowner satisfaction.
- Regularly visit homeowner work sites to audit and execute existing/new processes.
- Meet or exceed homeowner expectations on the timing of installation processes by having a capable workforce available to meet demand fluctuations.
- Executes recruiting efforts as needed to meet workforce requirements.
- Meet or exceed planned margins and revenue dollar goals by having a capable workforce and using outsourcing as appropriate.
- Work closely with sales and customer process functions to ensure resources are aligned, in a proactive manner, with demand fluctuations.
- Executes the safety initiatives of the installation process associates to ensure safe practices are in place and are followed.
- Ensure that all regulatory required training is completed as appropriate.
- Participate as a team member on the CORO safety committee.
- Ensure that all regulatory procedures and/or requirements impacting the installation process are met.
- Executes supply chain function strategy within the branch with oversight responsibility of shipping, receiving and purchasing. Responsible to ensure corporate purchased programs and vendor relationships are utilized appropriately to ensure compliance and cost containment.
- Directly supervise installation process associates including performance planning, fostering open communication and answer team concerns and questions.
- Participate, as a team member, with the CORO leadership team to ensure alignment and open/timely communication.
- Manage independent contractors (including contracts, selection and training) to ensure that appropriate installation process capacity exists.
- Routinely works with homeowners to resolve installation process issues.
Division Construction Manager
Crownco Inc
Los Angeles, CA
02.2022 - 08.2023
- Verified completed projects met approved time, quality and cost estimates.
- Monitored subcontractor operations and applied effective time, resource and money management strategies to delivery under-budget project completion.
- Attended weekly production and operations meetings, implemented SOPs to help facilitate stronger communication to help resolve critical issues.
- Managed over 20 employees in two separate divisions, Production and Warranty, over multiple job sites
- Consistently applied Crownco's marketing strategies in various cities/counties in order to attain constant workflow.
- Consistently visited new home construction sites and offered Crownco's services to the superintendents onsite
- Conducted job walks and created proposals
- Approved all invoices to assure that scope of work, hours and material cost were correct
- Hired and trained field staff as needed to accommodate work flow in our production and warranty departments
- Participated in companies after-hours/ emergency on call rotation program
- Helped with the onboarding and implementation of new franchises opening in other cities/counties
- Worked hands on when needed in the field
New Home, Customer Service Manager
Etco Homes
Beverly Hills, CA
01.2019 - 02.2022
- Set-up work material and engage in variety of work such as painting, electrical, patching, reparations, drywall work and carpentry while working with a variety of machinery necessary to complete projects
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- . Participate in operations meeting and provide accurate information regarding open service request and home homeowner warranty issues.
- Evaluate trade partner products and services
- Work closely with construction department to help with the completion and delivery of new homes.
- Conduct new home orientations with new home owners, walk them through their homes, show them how to operate various components, explain new home warranties, create punch list items if needed.
Area Customer Service Manager
Meritage Homes Corp
Bakersfield, CA
12.2015 - 01.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Managed customer service portfolio of over 500 homes in two counties
- Conducted new home orientations with new home owners
- Explained new home warranties, created punch list and followed thru with punch list item completion
- Worked on SB800 customer service warranty issues
- Completed hands on repairs in various trades
- Helped oversee and manage vendors who were onsite conducting home repairs
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
Assistant Superintendent
Standard Pacific Homes
Bakersfield, CA
10.2014 - 11.2015
- Supervised staff by checking work against project expectations.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Met with city inspectors during inspection dates and addressed any concerns
- Helped customer service department with completion of punch list items after home owner orientation
- Participated in companies weekly safety meetings and helped implement safety protocols
- Walked all newly built homes prior to delivery to new home owners to ensure all work had been completed and made sure all mechanicals were in working order
- Helped manage all onsite labor and vendors
- Responded to all new homeowner emergency calls
- Supported project coordination and smooth workflow by coordinating materials, inspections and contractor actions.
- Maintained safety onsite and upheld all OSHA regulations
- Stepped up during superintendents absence to answer questions from all trades and delegate project tasks
Project Manager
Sway Management LLC
Palmdale, CA
04.2012 - 09.2014
- Manged the rehab and construction of newly acquired homes
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from presale to completion
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Walked foreclosed homes prior to being purchased to ensure we could achieve profit margin
- Coordinated "cash for keys" for any home that was bought with tenants
- Created scope of work through company software program
- Drove team success through shared vision and recognition of quality performance.
- Recruited and oversaw personnel to achieve performance and quality targets.
Education
undefined
High School Diploma -
Glendale High School
Glendale, CA06.1997
Skills
- Strong multi-tasking ability
- Organization and time management
- Effective problem solver
- Self-Motivated
- Bilingual English/Spanish
- Project Management
- Team building and leadership
- Client relationship management
- Quality control management
- Construction planning and scheduling
Certification
- Licensed B2 General Contractor
- EPA-RRP Lead Safety Certified
- OSHA 10 Certified
Timeline
Associate Installation Manager
Renewal By Anderson
08.2023 - Current
Division Construction Manager
Crownco Inc
02.2022 - 08.2023
New Home, Customer Service Manager
Etco Homes
01.2019 - 02.2022
Area Customer Service Manager
Meritage Homes Corp
12.2015 - 01.2019
Assistant Superintendent
Standard Pacific Homes
10.2014 - 11.2015
Project Manager
Sway Management LLC
04.2012 - 09.2014
High School Diploma -
Glendale High School