Raul Graham
Mountain View,CA
Summary
Dynamic leader with a proven track record at Denny's Restaurants Franchise Association, excelling in operations management and team building. Spearheaded strategies boosting sales and profitability, achieving high employee satisfaction. Expert in P&L management and labor cost controls, fostering strong partnerships and operational excellence. Customer-oriented General Manager with 30 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
19
19
years of professional experience
Work History
General Manager
Denny's Restaurants Franchise Association
11.2019 - 02.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
District Manager
Burger King
07.2005 - 09.2019
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
Education
No Degree - Business Management
Notre Dame College
Belmont, CASkills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Training and coaching
- Training and Development
- Employee Scheduling
- Administrative Skills
- P&L Management
- Motivation
- Labor Cost Controls
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Denny's Restaurants Franchise Association
11.2019 - 02.2024
District Manager
Burger King
07.2005 - 09.2019
No Degree - Business Management
Notre Dame College
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