Raul Grano
Lead Patient Access Manager
Honolulu,HI
Summary
I am driven and highly insightful healthcare executive specializing in the revenue cycle, with extensive experience in patient access, strategic planning, program and project management, staff coaching, and operations management. I provide insight and strategies to bolster key functions while mitigating waste and enhancing output/performance. Emphasizes alignment and efficiency in growing and managing impactful practices and services across diverse healthcare settings. Proven success in improving day-to-day efforts to better serve dynamic stakeholder and patient communities.
Overview
13
13
years of professional experience
Work History
Lead Patient Access Manager, Multi-site Manager
Huron Consulting Group Inc.
Kailua, HI
05.2022 - Current
- Manage 69 patient access team members at multiple sites
- Led efforts in administering, coordinating, and reviewing performance of patient access functions within Adventist Health Castle, including admitting, OP registration services, ED, and two new freestanding ED registration services (24/7)
- Drove implementation training for Phreesia system for patient access) in 2022-2023
- Identified and implemented key strategies to improve processes, promote operational efficiency, enhance patient experience, and meet regulatory compliance guidelines for Joint Commission, CMS, and AHCA
- Collaborated with executive-level, mid-level managers, and revenue cycle leadership to set initiative goals, pinpoint opportunities to fortify patient experience, and develop effective patient access operations in reporting
- Guided and participated in modernizing patient access, including Phreesia patient intake kiosk and mobile registration, goal setting, tracking, and reporting metrics through Cerner, Phreesia Analytics
- Dashboards, MS4/AS400, Huron MedeAnalytics systems, and development and implementation of action plans to achieve goals like KPI metrics
- Motivating employees to achieve peak productivity and POS collection results
- Transformative care six sigma lean tool was quickly learned and integrated to produce measured cash collections and productivity results
- Wait times were reduced to less than five minutes while staff satisfaction was increased
- Maintain a focus on patient and family satisfaction, financial stability, and compliance.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
Patient Access Revenue Manager
Nothwest Medical Group
Seattle, WA
01.2012 - 05.2022
- Overseen Patient Access guided and managed day-to-day activities of Northwest Medical Center, ensuring team members engaged and committed to standard goals
- Oversaw NWMC 112 team members to include schedulers, referral specialists, and charge entry specialists (scheduling Call Center averaged 7,000 monthly calls)
- Worked with schedulers to manage and support CMR incoming referrals and HealthPost online appointments
- Spearheaded EMR/EHR system transition of GE Centricity Business Solutions and Allscripts
- Increased revenue cycle revenue by 35% for NWMC
- Tracked and monitored all Press Ganey patient survey scores for patient satisfaction
- Oversaw EPSI expense report, departmental scorecards, HIM deficiencies, TES edits, and missing and charge edits
- Educated, coached, audited, and motivated staff, performed and conducted performance evaluations, and oversaw and managed business center workflows
- Conducted weekly team huddles and facilitated monthly staff meetings to ensure proper communication and culture
- Oversaw all departmental functions, including team members’ attendance, auditing larger call center phone queue, supervising work lists, and managing telecommunications systems
- Functioned as essential liaison between departmental managers and core team to ensure effective service for all patients while driving positive business outcomes
- Served as leader by providing emotional intelligence to team and delivering exceptional patient experience
- Decreased AR days by 20% across supported specialty practices in 2018-2019.
Supervisor of ICU Monitor
MultiCare Health
Tacoma , WA
04.2010 - 01.2012
- Technicians/Health Unit coordinators, Multicare health Systems
- Oversee 49 full-time monitor technicians and health unit coordinators
- Provide counseling, mentoring, education, and discipline to staff
- Responsible for scheduling staff by skill and ability, payroll using Kronos as well as quarterly reviews
- Developed orientation guide as well check list
- Reviewed potential candidates for vacant positions, verified education, experience and references
- Monitored cardiac rhythms for the ICU and telemetry patients on the Medical Surgical floor and Central oxygen monitoring
- Provided comfort measures, toileting, personal hygiene, mobility, and safety interventions for patients, which promoted the return to wellness
- Obtained and recorded vital signs
- Aided in set up for procedures, collected ordered specimens, and assisted with admits and transfers
- Reported any unusual findings to professional nursing staff
- Maintained a clean, safe, orderly environment for patients and staff, including proper storage of unused equipment and maintained adequate supplies and functional equipment
- Monitored basic EKG rhythms and reported changes and abnormalities to the Charge RN
- Preformed relief unit clerk and monitor tech duties as needed.
Skills
Revamped KPI/metrics to enhance staff accountabilityundefined
Timeline
Lead Patient Access Manager, Multi-site Manager
Huron Consulting Group Inc.
05.2022 - Current
Patient Access Revenue Manager
Nothwest Medical Group
01.2012 - 05.2022
Supervisor of ICU Monitor
MultiCare Health
04.2010 - 01.2012
Similar Profiles
Nelaturi TilakNelaturi Tilak
Security Engineer at Huron Eurasia India Private Limited [HURON CONSULTING GROUP]Security Engineer at Huron Eurasia India Private Limited [HURON CONSULTING GROUP]
Olivia TartanOlivia Tartan
Assistant VP of HR at Huron Consulting Group (Professional services Consulting firm)Assistant VP of HR at Huron Consulting Group (Professional services Consulting firm)
Pesara Rajkumar ReddyPesara Rajkumar Reddy
Principal Consultant -IICS/CDI, CAI,B2B) Developer at Huron Consulting GroupPrincipal Consultant -IICS/CDI, CAI,B2B) Developer at Huron Consulting Group
TRINETRA M. ETRINETRA M. E
Principal Consultant at Huron Consulting GroupPrincipal Consultant at Huron Consulting Group
Kalapana MakekauKalapana Makekau
Labor Supervisor at Kore Construction LLCLabor Supervisor at Kore Construction LLC