Raul Guzman
Flagstaff,AZ
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.
Overview
39
39
years of professional experience
Work History
Front Desk Guest Service Agent
Little America Hotel
01.2000 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
- Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
- Maintained a clean and welcoming front desk area to create a positive first impression for guests.
- Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
- Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
- Assisted guests with special requests, such as booking tours or making dinner reservations, to enhance their stay.
- Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
- Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
- Consistently received positive feedback from guests on service quality, contributing to an overall boost in hotel reputation.
- Coordinated with maintenance staff to address any reported issues in guest rooms or common areas swiftly.
- Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
- Organized transportation arrangements for guests when needed, coordinating with shuttle drivers or reputable taxi services to ensure prompt and reliable travel assistance.
- Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Food Clerk
Safeway
04.1985 - Current
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted customers in finding products, resulting in increased sales and positive feedback.
- Collaborated with team members to complete daily tasks efficiently, contributing to overall store success.
- Stocked shelves and rotated inventory regularly for optimal product freshness and quality.
- Demonstrated extensive product knowledge, guiding customers toward informed purchasing decisions.
- Managed inventory levels effectively, ensuring adequate stock while minimizing waste due to spoilage or expiration.
- Assisted in the training of new employees, sharing best practices and expertise for successful onboarding experiences.
- Completed opening or closing procedures diligently as required, ensuring proper store readiness each day for smooth operations.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Education
Phoenix Institute of Technology
Phoenix, AZ06.1980
High School Diploma -
Winslow High School
Winslow, AZ05.1979
Skills
- Professional Appearance
- Guest Relations
- Complaint Handling
- Decision Making
- Cash Handling
- Excellent Communication
- Telephone Etiquette
- Adaptability and Flexibility
- Customer Service
Overview
I am looking to relocate the the metro-Phoenix area to be closer to family. I am fully vested for early retirement from Safeway. I would still like to continue working, however, as I am 62 years of age and not going to draw on social security for a few years.
Timeline
Front Desk Guest Service Agent
Little America Hotel
01.2000 - Current
Food Clerk
Safeway
04.1985 - Current
Phoenix Institute of Technology
High School Diploma -
Winslow High School
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