Raul Herrera
SRM Concrete
San Antonio
2
Languages
1
Certification
24
years of professional experience
Results-driven sales professional with 4 years of experience in enhancing customer satisfaction and driving revenue growth. Developed strong product knowledge to effectively promote offerings and foster client retention. Committed to delivering exceptional service and consistently exceeding sales targets.
Work History
Dispatch
1 Year 1 Month- Collaborated with dispatch team to ensure accurate scheduling and efficient route planning.
- Conferred with dispatch to relay delays, receive route, and adjust plans to meet daily targets.
- Supported team cohesion by fostering open communication among coworkers, management, and dispatch personnel.
- Ensured compliance with regulatory requirements during all dispatch activities, maintaining the company's reputation and legal standing.
General Manager
6 Months- Developed and implemented strategic plans to drive business growth and increase profitability
- Implemented cost-saving measures, achieving XX% reduction in operational expenses
- Developed strategic plans that guided business growth and profitability improvements
- Achieved sales targets consistently by implementing targeted promotions and upselling techniques
- Implemented cost-saving measures that resulted in a XX% reduction in operational expenses
- Created employee schedules that maintained adequate staffing during peak hours while managing labor costs
- Conducted regular performance evaluations for staff members, identifying areas for improvement and providing constructive feedback
- Developed comprehensive training programs for new hires ensuring smooth onboarding process
Sales Representative
1 Year 6 Months- Maintained customer accounts, addressing inquiries and resolving concerns to enhance client satisfaction
- Maintain routine and schedule sales calls and appointments to visit clients
- Answered daily emails and phone calls promptly, effectively resolving issues to ensure customer retention
- Answer daily emails and phone calls in a timely manner. Resolving any issues or concerns
- Maintain competitive pricing and customer service satisfaction
- Managed inventory of concrete mixtures and materials to ensure availability for projects.
- Scheduled and conducted routine sales calls and client visits to strengthen relationships and drive sales opportunities
- Service jobs to make sure product delivery is successfully executed to company’s standards
Dispatcher/Sales
2 Years- Dispatch trucks to location in a professional timely manner.
- Communicate with customers and phone sales
- Work in a fast paced environment multitasking
- Manage pricing and invoice customers
- Provide excellent customer service and maintain a good relationships with customers
- Communicate with customers to ensure they are receiving the product they ordered
- Worked in a fast-paced environment managing multiple tasks simultaneously.
- Train and direct new and existing dispatcher on their duties
- Maintained schedules for team members and coordinated customer deliveries
- Maintain proper communication with central office throughout deliveries
- Travel to work site and unload ready mix to customer’s specifications
- Perform motor vehicle pre-trip inspection to ensure vehicle is DOT compliant and safe to operate
- Properly conduct post-trip inspection and prepare vehicle for next day deliveries
- Transferred between departments to provide necessary assistance as required. (i.e., Central Dispatch, Field Operations, and Quality Control)
End-dump Driver
1 Year 5 Months- Conducted motor vehicle pre-trip inspection, ensuring DOT compliance and operational safety
- Delivered materials to work site and unloaded according to customer specifications
- Maintained effective communication with central office during all deliveries
- Properly conduct post-trip inspection and prepare vehicle for next day deliveries
Driver/Operations Manager
1 Year 6 Months- Manage operations in South Texas and West Texas, including, but not limited to, scheduling pick up and delivery of various chemicals and crude oil
- Performed simple mechanical repairs to vehicle
- Ensure proper maintenance of tractor trailers to ensure they are compliant to DOT standards and regulation's
- Conduct a proper motor vehicle inspection (MVI)
- If needed, perform simple mechanical repairs to vehicle
- Adhere to safety requirements and updates to ensure proper handling of material
- Consistently and correctly monitored for Hydrogen Sulfide (H2S) levels to ensure safety of self and others
- Trained incoming oilfield route drivers on duties, personal protection equipment (PPE), and safety protocols to enhance operational readiness
- Properly ventilated the tanker trailer according to HAZMAT specifications when loading and unloading hazardous materials
- Ensured fleet compliance with FMCSR rules and regulations, maintaining safety standards and operational integrity
- Oversaw daily operations in South Texas and West Texas in South Texas and West Texas, including, but not limited to, scheduling pick up and delivery of various chemicals and crude oil
- Inspect oil sample following the protocol for water percentage
- Work with center fuse and hydrometers to check gravity of oil
Ready Mix Driver
7 Months- Estimated slump level on concrete to meet customer specifications for consistency
- Traveled to job site to deliver materials and assist with project needs. and unload ready mix to customer’s specifications
- Maintained communication with central office for seamless delivery coordination
- Collected credit card and cash payments from customers to ensure accurate transaction processing
- Perform motor vehicle pre-trip inspection to ensure vehicle is DOT compliant and safe to operate
- Properly conduct post-trip inspection and prepare vehicle for next day deliveries
Account Manager
5 Months- Delivered H2S safety services, ensuring proper use of personal protection equipment (PPE) and maintenance of safety equipment to enhance workplace safety
- Consistently and correctly monitor for Hydrogen Sulfide (H2S) levels to ensure safety of self and others
- Properly train incoming safety technicians on personal protection equipment (PPE) and safety
- Enhanced technician capabilities through continuous quality improvement and targeted training and technical assistance (T&TA)
- Delivered customer service with respect, professionalism, and timeliness to foster positive client relationships
- Performed comprehensive motor vehicle inspections to ensure safety standards
- Maintain equipment in proper working order
- Managed filing and organization of service account paperwork to ensure compliance
Operations Manager
2 Years- Oversaw fleet operations and coordinated activities of additional drivers to ensure smooth logistics
- Delivered customer service with respect, professionalism, and timeliness, enhancing client satisfaction
- Safely operate semi-rig to and from location specified by customer
- Conduct proper motor vehicle inspection
- Uphold equipment to meet safety standards
- Perform mechanical repairs to vehicle
- Ensure bill of lading (BOL) matches cargo
- Organized and maintained vehicle and employee paperwork, ensuring compliance with regulatory standards
Truck Driver Class A CDL
6 Months- Conduct a proper motor vehicle inspection (MVI)
- Adhere to safety requirements and updates to ensure proper handling of material
- Monitored Hydrogen Sulfide (H2S) levels to maintain safety standards for self and team
- Properly ventilated the tanker trailer according to HAZMAT specifications when loading and unloading hazardous materials
- Follow step-by-step instructions to properly attach 3 inch/100 lb. hoses to oil production tank
- Performed simple mechanical repairs to ensure vehicle reliability and compliance
- Conducted oil sample inspection to determine quality and compliance with standards. following the protocol for water percentage
- Operated center fuse and hydrometers to accurately check oil gravity. and hydrometers to check gravity of oil
- Trained incoming oilfield route drivers on operational duties and safety protocols for personal protection equipment (PPE)
OTR Truck Driver
12 Years 4 Months- Safely operate semi-rig to and from location specified by company (Texas toCalifornia)
- Conducted thorough motor vehicle inspections to ensure compliance with safety standards
- Maintained equipment in optimal condition to support safe and efficient operations
- Performed simple mechanical repairs as needed to minimize downtime
- Ensure bill of lading (BOL) matches cargo
- Provide excellent customer service in a respectful, professional, and timely manner
Education
Diploma
Skills
Microsoft Office fundamentals
Regulatory Compliance
Following directions
Logistics Coordination
Outside sales
Route optimization
Safety and quality assurance
Effective communication
Field sales
Heavy lifting capability
Safely lift over 100 lbs.
Certification
Driver's License
Additional Information
Authorized to work in the US for any employer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Dispatch
SRM Concrete
07.2025 - CurrentRead More
General Manager
Warriors pumping LLC
01.2025 - 07.2025Read More
Sales Representative
Alamo Concrete Products Company
07.2023 - 01.2025Read More
Dispatcher/Sales
JARCO Ready Mix
05.2021 - 05.2023Read More
End-dump Driver
CKJ Transport
12.2019 - 05.2021Read More
Driver/Operations Manager
Skyline Transport Group, LLC
06.2018 - 12.2019Read More
Ready Mix Driver
Murphy’s Ready Mix
11.2017 - 06.2018Read More
Account Manager
Safety Plus USA, LLC
06.2017 - 11.2017Read More
Operations Manager
ProHauler Industry, Inc.
06.2015 - 06.2017Read More
Truck Driver Class A CDL
Quality Carriers Energy Resources, Inc.
12.2014 - 06.2015Read More
OTR Truck Driver
Slankard Produce Co., Inc.
06.2002 - 10.2014Read More
Hondo High School
Diploma
Read More