Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raul Jimenez

Reseda,CA

Summary

Adept at enhancing guest experiences, I leveraged strong multitasking and exceptional customer service skills at Maggianos Little Italy, leading to increased sales and customer satisfaction. My expertise in high-volume dining and effective communication, coupled with a proven track record in team collaboration and leadership, consistently improved service efficiency and dining excellence. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

3
3
years of professional experience

Work History

Server/Bartender

Maggianos Little Italy
08.2023 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.

Server

Wood Ranch BBQ
05.2022 - 06.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
  • Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
  • Improved dining experience by providing prompt, attentive service to guests.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Server

Fleming’s Steak House
09.2021 - 06.2023
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served food and beverages promptly with focused attention to customer needs.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Grover Cleveland High School
Reseda, CA
2013

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Professional Appearance
  • Memory retention
  • Cleanliness standards
  • Safe Food Handling
  • Food Running
  • High-volume dining
  • Service prioritization
  • Sales expertise
  • Sales Techniques
  • Food safety understanding
  • Order Accuracy
  • Table Bussing
  • Suggestive Selling
  • Table Setting
  • Item promotion
  • Food and beverage pairings
  • Wine service
  • Wine pairing knowledge
  • Team Player
  • Reliable and Responsible
  • Adaptable and Flexible
  • Multitasking
  • Team Leadership
  • Cool Under Pressure
  • Excellent Communication

Languages

English , Spanish
Full Professional

Timeline

Server/Bartender

Maggianos Little Italy
08.2023 - Current

Server

Wood Ranch BBQ
05.2022 - 06.2023

Server

Fleming’s Steak House
09.2021 - 06.2023

Grover Cleveland High School

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Raul Jimenez