Raul Jr Soto
JCPenney Portrait Studios
Powder Springs,GA
2
Languages
1
Certification
9
years of professional experience
Bilingual Professional experienced in client service, documentation, financial information, and retail sales. Achieved enhanced customer satisfaction and increased sales through effective communication and problem-solving skills. Focused on delivering value in entry-level legal support roles while maintaining professionalism and accuracy in handling sensitive information.
Work History
SALES ASSOCIATE / PHOTOGRAPHER
11 Months- Engaged clients to clarify needs, preferences, and expectations.
- Guide clients through product and package options using a consultative approach.
- Maintain professional client relationships from initial consultation through completion of the sale.
- Built and maintained professional relationships throughout the sales process.
- Handled multiple client interactions efficiently in a fast-paced environment.
- Use strong communication and attention to detail to provide an organized customer experience.
CAFÉ SERVER / BARISTA
1 Year- Delivered exceptional customer service while accurately processing financial transactions.
- Addressed customer inquiries and resolved issues to enhance satisfaction.
- Responded to customer questions and concerns and worked to resolve issues effectively.
- Engaged with customers from diverse backgrounds, fostering a welcoming atmosphere.
- Followed established procedures for food preparation, sanitation, and daily operations.
CREW CALL MEMBER
5 Months- Assisted with event setup, operations, and breakdown at Fifth Third Bank Stadium and university venues, ensuring smooth execution of events.
- Supported logistics for university football games and special events, contributing to successful event management.
- Coordinated with team members to complete responsibilities under time constraints, achieving timely event readiness.
- Assisted with event setup, operations, and breakdown at Fifth Third Bank Stadium and university venues.
TAX PREPARER – VITA PROGRAM
4 Months- Assisted members of the Metro Atlanta community during tax-filing season.
- Assisted Metro Atlanta community members with tax preparation, facilitating access to essential financial services.
- Worked with sensitive financial information while following established procedures.
- Communicated with clients to gather necessary information for accurate tax document completion, enhancing client satisfaction.
- Prepared tax returns and financial documentation under Accountant supervision.
- Gained experience in community-facing role, strengthening interpersonal skills and commitment to public service.
Education
Bachelor of Science - Interdisciplinary Studies
Graduated
Bachelor of Science - Fine Art & Graphic Design Studies
High School Diploma - Accounting & Finance Pathway
Graduated
Skills
Client communication
Sales Documentation
Sales Transaction Management
Sales Reporting
Written & Verbal Communication
Attention to Detail
Problem reporting
Problem Solving
Client Information Management
Sales Process Adherence
Organization
Time Management
Multilingual Customer Interaction
Data Entry & Recordkeeping
Data management
Document Preparation
Multilingual communication
Verbal communication
Administrative Support
Microsoft Office
Team Collaboration
Teamwork and collaboration
Customer support
Cooperative teamwork
Active Listening
Analytical thinking
Interpersonal Communication
Cash handling
Cash management
Point of Sale Management
Client relations
Negotiation skills
Certification
VITA/TCE Certification – Internal Revenue Service, Financial Literacy Certification – Working in Support of Education (W!se), Microsoft Office Specialist
Personal Information
Title: Bilingual English/Spanish Professional
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
SALES ASSOCIATE / PHOTOGRAPHER
JCPenney Portrait Studios
11.2025 - CurrentRead More
CAFÉ SERVER / BARISTA
Moge Tee
10.2022 - 10.2023Read More
CREW CALL MEMBER
Night Owls, Kennesaw State University
08.2022 - 01.2023Read More
TAX PREPARER – VITA PROGRAM
Osborne High School
01.2018 - 05.2018Read More
R.L. Osborne High School
High School Diploma from Accounting & Finance Pathway
Read More
Young Harris College
Bachelor of Science from Fine Art & Graphic Design Studies
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Kennesaw State University
Bachelor of Science from Interdisciplinary Studies
Read More