Raul Lorenzo
Miramar,FL
Summary
Accomplished Senior IT Leader with over 25 years of experience applying people, problem-solving, and technical skills to improve individual, team and organizational performance. Expertise in Healthcare and Educational sectors. Focused on operational improvements and skilled in the planning and implementation of effective solutions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Associate Director It Service Assurance
Humana
01.2018 - Current
- Run the day-to-day operations of the Configuration Management team
- This is a foundational and core component of the ServiceNow platform
- Leading the M&A integration of the CenterWell Home Health onto our corporate systems
- Worked with senior leaders to implement yearly goals and OKR targets
- Identified team goals, objectives, priorities, and activities to be accomplished consistent with department goals, and objectives, developed strategies for the successful achievement of those goals
- Worked with vendors to renegotiate rates and reallocate location of resources resulting in over $50k in savings
- Closely collaborated with cross functional project team members to identify and quickly address problems resulting in greater efficiencies in the Application release process
- Ran the day-to-day operations of the Change and Release Management teams
- Change system processes
- Worked with cross functional teams to migrate from CA Service Desk to ServiceNow ITSM platform.
Program Release Manager
Royal Caribbean International
01.2017 - 01.2018
- Developed common repeatable strategies for release across multiple departments and Program governance teams
- Established a consistent release management process for a new Digital Program Team
- Created and facilitated cross-department coordination of release management functions with Program Managers and Products Owners
- Created and maintained a Program wide release calendar which interfaced with multiple Business Units
- Informed Senior Management of enterprise-wide exposure to release risks and effectively presented options to mitigate it
- Set a release cadence and effectiveness using common metrics across the entire Program portfolio.
Director DevOps/Change Management Team
Kaplan Higher Education
01.2007 - 01.2017
- Managed the software configuration management and build processes during all phases of the Product Life Cycle for 3 separate Business Units and multiple different platforms
- Responsible for ensuring that builds and deployments are executed in a timely manner based on the team’s service level agreement
- Improved cross-team collaboration by defining and publishing RM/CM policy and process standards
- Responsible for Enterprise migration from Team Foundation System 2010 to the newer Team System (TFS2015) high availability solution
- Chaired the Change Advisory Board (CAB) meetings to discuss and approve all scheduled production changes for both infrastructure and code releases
- Manage, mentor and work collaboratively with project resources, department technical resources and customers to resolve issues and improve the process
- Worked with the Senior Management to plan and implement new products/significant enhancements and in support of CMM and ITIL best Practices
- Managed SOX reporting and defincency remediation efforts
- Coordinate build schedules between Development, Database, QA, Operations and Business teams in support of Agile (SCRUM) development implementation
- Facilitated successful releases of code from Development to Production by proactively & re-actively working with Executives, Product Owners, Development, QA and Data Center Operations teams
- Managed migration to GitHub Enterprise, JIRA, Teamcity, Jenkins for new Source Code and Deployment management.
Lead Configuration Manager
Efunds
01.2004 - 01.2007
- Provided full development life-cycle SCM support for up to 25 concurrent projects in a highly dynamic environment sharing the same code base
- Lead Configuration Manager for the companies largest client
- Attended Risk Assessment Meetings for future code releases and development team planning meetings to facilitate smoother migrations
- Management of SOX compliance and SAS 70 documentation regarding application change controls and departmental process controls
- Provided support for Version Control libraries and applications, including answering questions from internal customers, researching problems
- Worked with the Senior Manager to plan and implement new products/significant enhancements and in support of CMM best practices.
IT Projects Manager
SOURCECORP
01.2001 - 01.2004
- Managed development of companywide Medical Record application development project system for use in over 2000 locations
- Web-based application developed using .Net and related technologies
- Responsible for ten resources: developers, DBA, Architect and QA personnel
- Provided application design and architecture assistance
- Gained experience in Asp .NET, VB.NET (Code Behind), SQL SERVER, MS Visio, MS Project, Gemini Issues Tracking Software and MS SourceSafe 6.0
- Served as Build Manager responsible for version control management
- SCM policies and procedures
- Conducted CCB meetings with key subject matter experts and management personnel.
Education
Bachelors of Arts, Management Information Systems -
Florida International University
01.2003
Skills
- Platforms (Microsoft Windows 98/NT/2000, server 2003, 2008, 2012, Linux)
- Databases (Microsoft SQL Server 2005, 2008, Microsoft Access)
- Programming skills (limited) (Asp, Visual Basic, SQL, Aspnet, VBnet)
- Tools (TFS, GIT, TeamCity, SCOM, Jenkins, IIS , SQL Server, Visual studio 20xx, PVCS, Visio, Project, Citrix, Red Gate, PowerPoint, Word, Excel, BladeLogic, SaaS, Cloud Technologies (AWS), JIRA, VaralogixQ, TFS Deployer, JIRA, GitHub Enterprise, TeamCity, Baamboo, ServiceNow)
Certification
Six Sigma Green Belt
Timeline
Associate Director It Service Assurance
Humana
01.2018 - Current
Program Release Manager
Royal Caribbean International
01.2017 - 01.2018
Director DevOps/Change Management Team
Kaplan Higher Education
01.2007 - 01.2017
Lead Configuration Manager
Efunds
01.2004 - 01.2007
IT Projects Manager
SOURCECORP
01.2001 - 01.2004
Bachelors of Arts, Management Information Systems -
Florida International University
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