Hi, I’m
RAUL LUCAS GOMEZ
Lead Fine Dining Server
Center Harbor,NH
Summary
Organized professional with extensive hospitality experience and proven history of cultivating top-level service. Empowering leader brings excellent communication skills and commitment to employee wellness. Manages high-performing teams with collaborative support and emotional intelligence. Resourceful Server Manager known for high productivity and efficient task completion. Possess specialized skills in server configuration, network security, and disaster recovery planning. Excel in leadership, problem-solving, and communication, ensuring smooth operation and team collaboration. Seasoned Server Manager with background in managing large, high-volume restaurants. Strengths include staff training and development, operational efficiency, and customer service excellence. Known for creating streamlined systems that ensure smooth running of daily operations. Have made significant impact in previous roles by improving service standards and enhancing team performance. Multitasking Server Shift Leader versed in interacting with customers, taking orders and serving food and drinks. Oversees restaurant operations and maintains productivity, quality and customer service standards. Leads dining room personnel in providing timely and courteous service. Seasoned Server Shift Leader displays expert knowledge in serving, customer service and shift operation. Consistently adheres to food quality, appearance, and presentation requirements. Demonstrates good listening skills and excellent follow-through on task management and teamwork. Hardworking waiter with several years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Experienced Food Service Manager with a proven track record of overseeing and optimizing food service operations. Proficient in managing staff, inventory, and budgets to ensure efficient and profitable operations. Skilled in maintaining high standards of food quality, safety, and customer service. Efficient and productive professional in the food service management field, skilled at completing tasks with speed and accuracy. Possess strong capabilities in inventory management, staff training, and customer service excellence. Excel in leadership, communication, and problem-solving, ensuring smooth operation of food service establishments. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
13
years of professional experience
Work History
Gusto CafeCenter Harbor
Server/Barista/Lead FOH
04.2024 - Current
Job overview
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Upheld high standards of sanitation in accordance with health department regulations.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Filled condiments and napkin containers during slack periods.
- Maintained records of transactions made during shift as required by law or company policy.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Addressed complaints to kitchen staff and served replacement items.
- Provided exceptional service to high volume of daily customers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Set up tables in between patrons to reduce wait times.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Three Forks RanchSavery
Fine Dining Room Server
12.2023 - 03.2024
Job overview
- Responded promptly to customer inquiries or complaints regarding food or services rendered.
- Assisted in training new servers on proper procedures for taking orders, delivering food, bussing tables.
- Provided excellent customer service to ensure repeat business.
- Stocked glassware, silverware, and condiments at each station throughout shift.
- Assisted with setting up dining room for special events.
- Checked quality of food before serving it to customers.
- Collaborated with kitchen staff in order to ensure prompt delivery of food items.
- Operated cash register accurately and efficiently during shift changes.
- Carried trays of food from kitchen to tables in a timely manner.
- Delivered food items to tables in a timely manner.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Refilled drinks and checked with diners to meet specific needs.
- Provided timely checks on guest needs and brought requests.
- Stocked server areas with supplies before, during and after shifts.
- Cleaned tables and chairs to prepare dining area for next customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Filled condiments and napkin containers during slack periods.
- Informed customers of daily specials and signature menu items.
Chatea on the lakeBranson
Server
04.2023 - 12.2023
Job overview
- Welcoming and seating guests
- Taking guests orders.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked food before serving it to customers.
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Stayed informed about daily specials, new menu items, promotions.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided excellent customer service to ensure satisfaction.
- Operated POS terminals to input orders, split bills and calculate totals.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Explained menu items, describing ingredients and cooking methods upon request.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
Princess Cruises LineSanta Clarita
Waiter
01.2012 - 01.2022
Job overview
- Assisted with setting up the dining area before shift began.
- Delivered accurate checks at the end of each meal period.
- Greeted guests and answered questions about menu items.
- Stocked shelves with supplies such as utensils, cups, glasses.
- Provided excellent customer service to ensure repeat customers.
- Performed cashier duties such as taking payments, counting change, and issuing receipts.
- Followed all safety and sanitation regulations when handling food or drinks.
- Replenished condiments, silverware, napkins. as needed during meal services.
- Suggested additional items to customers based on their preferences and needs.
- Set up banquet rooms for special events including weddings, parties, business meetings.
- Answered phone calls for reservations or takeout orders in a professional manner.
- Brought food and beverages to tables in a timely manner.
- Reconciled cash drawers at the end of shifts to verify sales totals.
- Assisted cooks by prepping ingredients for meals prior to service times.
- Cleared away dirty dishes from tables after each course was finished.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Ensured all dishes were prepared according to recipe standards.
- Provided assistance with closing tasks such as restocking supplies and cleaning equipment.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Provided excellent customer service by anticipating guest needs and responding promptly to requests.
- Took orders from patrons accurately and efficiently.
- Checked with customers to ensure that they were enjoying their meals.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Calculated charges, issued table checks, and collected payments from customers.
- Stocked server areas with supplies before, during and after shifts.
- Informed customers about specials, upselling additional food and drink items.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Reviewed daily specials, menu changes and service specifications.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Collected tickets and followed proper cash-handling procedures.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Trained new employees to perform duties.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Stocked service areas with supplies during slow periods.
- Responded to ad hoc cleaning duties at end of shift.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Filled condiments and napkin containers during slack periods.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Set up tables in between patrons to reduce wait times.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Informed customers of daily specials and signature menu items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Served food and beverages to patrons and confirmed complete orders.
- Prepared checks, itemizing total meal costs and taxes.
- Explained menu items, describing ingredients and cooking methods upon request.
- Presented menus and answered questions regarding items.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Garnished dishes and beverages to serve visually appealing menu items.
Education
Leonardo Bravo InstituteMexico City
Tourism
01.2010
University Overview
- Semester Abroad at the (insert the name of university here)
- Relevant Coursework and Training Programs:
- Academic Achievements and Honors:
- Participated in the (list the event, workshop, or seminar, etc. here)
Leonardo Bravo InstuteMexico
Bachelor of Tourism Studies
01.2007
Skills
- Spanish
- English
- Reliable
- Responsible
- Customer service
- POS operation
- Menu knowledge
- Order accuracy
- Sanitation standards
- Team collaboration
- Employee training
- Conflict resolution
- Time management
- Sales promotion
- Event setup
- Cash handling
- Communication skills
- Problem solving
- Suggestive selling
- Dining customer service
- Hospitality service expertise
- Foreign language proficiency
- Menu memorization
- Positive guest interactions
- Task prioritization
- Table setting arrangements
- Allergy awareness
- Menu presentation
- Service prioritization
- Guest relations management
- Responsible beverage service
- Liquor, wine, and food service
- Professional appearance
- Memory retention
- Wine pairings
- Menu item recommendation
- Table bussing
- Table resetting
- Safe food handling
- Cleanliness standards
- Food delivery
- Effective customer upselling
- Strong work ethic
- Buffet setup and takedown
- Front-of-house display creation
- Beverage preparation
- Dining crew workflow optimization
- Wine service
- Inventory management
- Food safety practices
- Banquet coordination
- Positive and professional
- Multitasking and organization
- Tableside etiquette
- Supply restocking
- Food station setup
- Specials promotion
- Dietary restrictions knowledge
- Dining area maintenance
- Food running
- Guest seating
- Shift management
Hobbies and Interests
- Listen Music
- Outdoor activities
Languages
English
Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Server/Barista/Lead FOH
Gusto Cafe
04.2024 - Current
Fine Dining Room Server
Three Forks Ranch
12.2023 - 03.2024
Server
Chatea on the lake
04.2023 - 12.2023
Waiter
Princess Cruises Line
01.2012 - 01.2022
Leonardo Bravo Institute
Tourism
Leonardo Bravo Instute
Bachelor of Tourism Studies
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