Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Raul Luna

Heber ,CA

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

22
22
years of professional experience

Work History

Casino Table Games Dealer

Viejas Casino & Resort
02.2006 - Current
  • Enhanced customer experience by providing efficient and courteous service at the gaming tables.
  • Ensured game integrity by strictly adhering to casino policies and procedures for dealing various table games.
  • Promoted a friendly atmosphere with engaging interactions, contributing to an increase in returning players.
  • Managed gaming chips accurately, ensuring proper payouts for winning bets and precise collections of losing bets.
  • Identified potential issues or disputes quickly and resolved them professionally, maintaining a positive gaming environment.
  • Assisted new players by explaining rules and strategies, increasing their confidence and enjoyment at the table.
  • Collaborated with floor supervisors to address player concerns or questions promptly, ensuring seamless gameplay experiences.
  • Contributed to team success by consistently meeting performance metrics such as speed, accuracy, and customer satisfaction scores.
  • Supported casino promotions by informing players about upcoming events and special offers, driving increased participation rates.
  • Maintained professional appearance while adhering to casino dress code policies, projecting a polished image that enhanced overall guest experience.
  • Continuously improved skills through ongoing training courses on new table games and industry best practices for dealers.
  • Developed strong rapport with regular players by remembering their preferences and playing styles, creating personalized gaming experiences.
  • Demonstrated flexibility in working across different game types as needed to accommodate fluctuating staffing levels or guest preferences.
  • Handled high-pressure situations calmly during peak hours or large-scale events, ensuring smooth gameplay for all customers involved.
  • Operated within strict compliance guidelines set forth by applicable gaming regulations agencies, upholding legal requirements at all times during shifts worked.
  • Streamlined betting processes through accurate chip handling techniques that minimized time spent on transactions while maximizing playability.
  • Utilized strong interpersonal skills to build relationships with both novice and experienced players, fostering a welcoming atmosphere for all guests.
  • Participated in regular performance evaluations with management staff, identifying areas of strength and opportunities for growth within the dealer role.
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Collaborated closely with other casino team members, including security and customer service staff, to ensure seamless coordination of guest experiences throughout their visit.
  • Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
  • Monitored players behavior, taking appropriate action against rule violations.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.

Casino Dealer

Golden Acorn Casino
01.2004 - 02.2006
  • Enhanced customer experience by providing exceptional service and maintaining a professional demeanor during casino games.
  • Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
  • Increased table game efficiency with effective chip handling and accurate card dealing techniques.
  • Boosted casino revenue by effectively managing the pace of the game and encouraging customer participation.
  • Maintained a secure gaming environment through consistent surveillance, identifying potential cheating or irregularities in gameplay.
  • Developed strong rapport with guests, resulting in regular clientele and increased tips for excellent service.
  • Provided a welcoming atmosphere for players, addressing questions about rules and providing helpful advice on gameplay strategies.
  • Maintained rules for games and identified instances of cheating, notifying security team.

Slot Attendant

Golden Acorn Casino
03.2002 - 02.2004
  • Enhanced customer satisfaction by efficiently handling slot machine malfunctions and resolving issues promptly.
  • Improved overall casino experience for guests by providing attentive service and maintaining a clean gaming area.
  • Assisted in increasing casino revenue by monitoring and reporting machine performance, identifying potential maintenance needs.
  • Delivered exceptional customer service through friendly interactions and prompt assistance with guest inquiries or concerns.
  • Contributed to team success by collaborating with colleagues and sharing knowledge on best practices for slot attendant tasks.
  • Supported seamless operations during busy periods by effectively multitasking and prioritizing responsibilities as needed.
  • Ensured accurate record-keeping of transactions, maintaining detailed logs of jackpot payouts and machine repairs.
  • Educated guests on gameplay rules, betting procedures, and payout structures, enhancing their overall enjoyment of the casino atmosphere.
  • Participated in staff meetings to share feedback on operational efficiency and brainstorm improvements for guest services initiatives.
  • Aided in maintaining regulatory compliance by adhering to established policies, procedures, and guidelines within the gaming industry.
  • Contributed to the casino''s positive reputation by consistently delivering courteous, professional service that exceeded guest expectations.

Education

No Degree - Associates in Math

La Sierra University
Riverside, CA

Skills

  • Problem-solving aptitude
  • Quick learner
  • Attention to detail
  • Professional demeanor
  • Team player attitude
  • Decision-making abilities
  • Basic computer literacy
  • Adaptability and flexibility
  • Strong mathematical skills
  • Strong communication
  • Team collaboration
  • Process optimization

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Casino Table Games Dealer

Viejas Casino & Resort
02.2006 - Current

Casino Dealer

Golden Acorn Casino
01.2004 - 02.2006

Slot Attendant

Golden Acorn Casino
03.2002 - 02.2004

No Degree - Associates in Math

La Sierra University

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Raul Luna