Raul Luna

• Interview prospective clients to understand goals and insurance needs
• Develop tailored life insurance solutions based on client needs assessment
• Explain policy options and the benefits of each coverage to clients
• Develop and maintain a long-term book of business with clients through regular communication and follow-ups

• Analyzed client OFAC and Credit reports to identify risk and ability to finance
• Submitted customer applications to potential lenders to secure financing and negotiated lender terms to maximize profits
• Structured financing options based on lender and dealership policies and guidelines
• Disclosed financing information and presented full range of dealer available products
• Processed loan documentation and addressed missing stipulations
• Established and maintained external relationships with lenders and financial institutions.
• Maintained understanding of dealer financing procedures and remained knowledgeable of lender programs
• Maintained knowledge of federal and state lending regulations and the Fair Credit Reporting Act

Internet Sales Manager (08/2016-08/2021)

• Managed online sales leads to ensure all customer inquiries were answered promptly and professionally
• Leveraged CRM to prioritize leads and convert online communication into sales opportunities
• Negotiated sales prices, structured deals, and presented financing terms

New Car Sales Manager (08/2015-08/2016)

• Supervised and directed sales team to achieve sales target
• Managed inventory and maintained knowledge of factory incentives
• Reviewed sales performance, analyzed sales data, and produced sales reports

Sales Representative (05/2012-08/2015)

• Actively engaged with customers to build rapport, answer questions, and identify needs and preferences
• Maintained comprehensive knowledge of vehicle specifications
• Negotiated sales prices and presented available dealer products
• Managed CRM to track sales, provide customer service, and generate repeat business