Denise Ortiz
Marana,AZ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with nursing treatments, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community. Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
12
12
years of professional experience
Work History
Cashier
Frys Food
06.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Helped customers complete purchases, locate items, and join reward programs.
- organized merchandise in front lanes.
- Addressed customer needs and made product recommendations to increase sales.
Caregiver
Brookdale Senior Living Memory Care
01.2024 - 05.2024
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored changes in clients' conditions to report concerns to supervisor.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Completed regular check-ins and progress report for each client.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Specimen Collector
All Medical Personnel
11.2023 - 02.2024
- Labeled and prepared specimens for shipment to laboratory facilities.
- Adhered to compliance standards for confidentiality, accuracy and safety.
- Printed results reports and submitted for review.
- Recorded and analyzed data to produce reports of results.
Video Moderator
Alorica
01.2022 - 11.2023
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
- Selected relevant images to accompany content for maximum impact.
In-Home Caregiver
Consumer Direct Care
08.2017 - 09.2023
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Monitored progress and documented patient health status changes to keep care team updated.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
Unemployment Claims Specialist
State of Arizona Department of Economic Security
08.2020 - 11.2021
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Gained strong leadership skills by managing projects from start to finish.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Electronics Sales Associate
Walmart
03.2018 - 01.2019
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Processed credit and debit card payments to complete customer buying experience.
- Checked to see if requested items were available from store's inventory.
- Located merchandise across various stores to address customer needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Sales Associate
Dillards Department Store
12.2016 - 05.2017
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Production Rehab Supervisor
Beacon Foundation
06.2016 - 12.2016
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Boosted team performance by developing customer service training materials and conducting service training.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Created and managed project plans, timelines and budgets.
- Conducted regular reviews of operations and identified areas for improvement.
- Educated staff on organizational mission and goals to help employees achieve success.
- Frequently inspected production area to verify proper equipment operation.
- Observed packing operations to verify conformance to specifications.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Reinforce work attitude and behavior
- Worked with adults with disabilities to get them ready for everyday work environment
- Set up court meetings
- Client Payroll
Part Sales
Sears Call Center
02.2013 - 07.2014
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
- Assisted customers in finding appropriate parts promptly.
- Processed customer service orders promptly to increase customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Southgate Academy High School
Tucson, AZ05.2010
Skills
- Multitasking
- Dependable and Responsible
- Public Speaking
- PPE use
- MS Office
- [Type] Software Proficiency
- Good Telephone Etiquette
- Organization
- Data Entry
- Technical Support
- Data inputting
- Verbal and written communication
- Telephone skills
- Spreadsheet tracking
- Multi-line telephone operation
- Medical Terminology
- Medical Charting
- HIPAA Compliance
- Proficient in [Software]
- Microsoft Office
- EMR / EHR
- Documentation
- Outpatient Care
- Inpatient Care
- Customer Service
Timeline
Cashier
Frys Food
06.2024 - Current
Caregiver
Brookdale Senior Living Memory Care
01.2024 - 05.2024
Specimen Collector
All Medical Personnel
11.2023 - 02.2024
Video Moderator
Alorica
01.2022 - 11.2023
Unemployment Claims Specialist
State of Arizona Department of Economic Security
08.2020 - 11.2021
Electronics Sales Associate
Walmart
03.2018 - 01.2019
In-Home Caregiver
Consumer Direct Care
08.2017 - 09.2023
Sales Associate
Dillards Department Store
12.2016 - 05.2017
Production Rehab Supervisor
Beacon Foundation
06.2016 - 12.2016
Part Sales
Sears Call Center
02.2013 - 07.2014
High School Diploma -
Southgate Academy High School